We would like to thank the members of the 2011 Advisory Board for their support and assistance.

Alliance FCU
California Coast CU
Commonwealth CU
Contra Costa CU
Monterey CU
Patelco CU
San Mateo CU

• Total Cash Compensation data including Base Salary, Profit Sharing, Performance Bonuses, Team Awards, Discretionary Bonuses, etc.
   
• Geographic breakouts of data for Western regions, state, and major metropolitan areas throughout the Western Region of the country.
   
• Asset and Revenue Level breakouts.
   
• Over 75 participants were included in the 2010 edition.
   
• Over 245 benchmark jobs, each with detailed job descriptions.

New Survey Results Options

You now have two reporting options, both available with full-year on-line access through DataCentral®.  You can access DataCentral on a 24x7 basis and get immediate results.  Uploadable job descriptions in Excel, Word and Adobe Acrobat are also provided at no additional cost.  Two subscription levels are available: Standard and Custom Reports.

New Data Element

We are now collecting PRODUCTION INCENTIVE which previously had been included in the individual variable pay category. Production Incentives are paid on the following types of products sold/referred by front-line reps and sale people. The amount of incentive varies depending on the product.

Our schedule calls for the production and distribution of this year’s survey in July 2011.  In order to meet this output schedule, it is extremely important for you to submit your information to us as soon as possible, so we may audit and verify your entries, and have ample time to clarify any data or policy questions with you.

The report fees for your company will depend on the level of subscription you choose.  We are offering FULL YEAR access to the survey results via our DataCentral® online survey report tool, no matter which level of access you have chosen.  The two options offer you the choice of the complexity of analyses, comparisons, and customization of results from the survey database.  With all levels of subscription, you have access to the results in PDF and XLS Formats, including uploadable versions. 
 

YOU CAN EARN SIGNIFICANT DISCOUNTS on your 2011 Credit Union Salary Survey fees!

There are two levels of results access available depending on your needs…whether you only need the Standard Report in PDF or XLS format covering all of the participants and all of the jobs, or complex reporting “drill-down” capabilities.  Regardless of the level chosen, all participants will receive a FULL YEAR of 24x7 access to DataCentral® to download your reports online, and get immediate results.  You may also upgrade from at anytime during the year to a higher-level of subscription, should your needs change.  Both levels described below will provide the analyses in both PDF and XLS Formats.

• STANDARD REPORT OPTION
  
  Download the full survey Standard Report which contains ALL data from ALL participants.  Your data is included in the computation of job data statistics and totals.  Available in both Adobe Acrobat and Excel formats, at no additional cost.  A hard copy, printed version of the Standard Report is also available for an additional $175.

• Job Descriptions:  Uploadable job descriptions in Excel, Word and Adobe Acrobat are also provided at no additional cost.
• Summary Report:  Displays the employee weighted or simple average of each pay element for each survey job.
• Detail Report:  For each survey job, displays employee weighted averages, simple averages and percentile data for each pay element as well as base-to-bonus earnings mix data, and number of employees reported to each FLSA Status.
• Breakout Report:   For each survey job, displays averages of each pay element broken out by Asset Level, Geographic Area and Company Revenue.
• Uploadable Excel Report:  Provides a job-by-job spreadsheet report with all of the major statistics and pay elements laid out in a readily uploadable format for third party analysis software.

CUSTOM REPORT OPTION

The Custom Report Option offers detailed and full customized reporting capability.  Ideal for participants who need reports based on a selected set of participants or to meet specific scoping criteria.  You have complete control and flexibility in defining your own reports. 

•    Company Selections
•   Company Size by Asset or Employment
•   Business Segment and Product Category
•   Geographic Area: Region/State/Metro Area
•   Data Elements and Statistics Calculations
•   Custom Percentiles
•   Standard Deviations
•   Weighted and Simple Averages
•   Data Aging
•   And much more!

Includes all of the above reports from the Standard and Comparison levels PLUS

•  Uploadable Excel Breakout Report:  Similar to the Uploadable Excel Report above, PLUS adds the ability to split the results into categories such as Geography and Asset.

For a live demonstration of the power, flexibility and capabilities of DataCentral go to www.wmgnet.com and log on to DataCentral with the User Name:  DEMO and the Password:  DEMO, or call Donna Bowman at 408 399 4900 x228 for a guided tour. 

These reports are designed for the user who needs the total report covering all participants and all jobs.  It provides aggregate data on the total survey population.   Participants can choose to receive nationwide data or data from a single geographic area, state, region or predetermined participant group. 

• STANDARD REPORT:  Contains ALL data from ALL participants.  Your own data is included in all statistical calculations, and is not reported separately.  In the Standard Reports, data is provided and displayed in three different formats:  Summary, Detail and Breakout.  The Breakout format portrays aggregate data by major geographic region, industry type and company revenue level.  Output is in Adobe Acrobat PDF format, with Excel available as an additional option.

Excel Spreadsheet of Survey Results:  For those who need to upload the survey results, an Excel spreadsheet version is available at an additional $200, available on a CD-ROM or via e-mail.  It contains summary information on each job, and can be loaded to common survey analysis tools for further analysis, manipulation, editing and review.  An uploadable Job Description file in Word, Excel or Adobe Acrobat is also available.

All Final Reports are provided in Adobe Acrobat® (.pdf) format, delivered via e-mail, unless otherwise specified. 

Survey Job List
SENIOR EXECUTIVES/OFFICERS
22 23 24 25 26 27 28 29 65 100 110 300 430 610 620 760 900 950 960		CEO/PRES/General Manager 2 CEO/PRES/General Manager 3 CEO/PRES/General Manager 4 CEO/PRES/General Manager 5 CEO/PRES/General Manager 6 CEO/PRES/General Manager 7 CEO/PRES/General Manager 8 CEO/PRES/General Manager 9 Executive VP/Assist GM Controller Administration Executive Finance Executive/CFO Marketing Executive/Director Information Systems/MIS Executive Electronic Services Executive Operations Executive/Director Loans/Lending Executive Service Center /Member Services Executive Financial Services Executive
GENERAL ADMINISTRATION
1001 1002 1003 1011 1012 1022 1032 1041 1051 1054 1056 1121 1140 1151 1198 1283 1285 1801 8051 8052 8053		Administrative Support 1 Administrative Support 2 Administrative Support 3 Secretary/Administrator 1 Secretary/Administrator 2 Executive Secretary/Administrator 2 Secretary to the CEO/GM/PRES Administrative Assistant Receptionist PBX Receptionist PBX Operator Messenger/Mail Clerk Records/Retention Archivist Items Processing Specialist Office Manager Exceptions Processor Proof Operator Paralegal Technical Writer 1 Technical Writer 2 Technical Writer 3
HUMAN RESOURCES
2002 2011 2012 2013 2113 2114 2115 2116 2117 2181 2182 2187 2418		Human Resources Assistant Human Resources Representative 1 Human Resources Representative 2 Human Resources Representative 3 Assistant Vice President Human Resources VP Human Resources/Director 1 VP Human Resources/Director 2 VP Human Resources/Director 3 VP Human Resources/Director 4 Training & Development Specialist 1 Training & Development Specialist 2 Training & Development Manger Human Resources Manager
MARKETING / SALES
3131 3152 3254 3255 3351 3352 3501 3502 3507 3512 3596 3708 3997 3998 3999 12072 12073 12078		Sales Specialist Marketing Communications Specialist Marketing Specialist Senior Marketing Specialist Graphic Design Specialist 1 Graphic Design Specialist 2 Telemarketing Representative 1 Telemarketing Representative 2 Telemarketing Supervisor Telemarketing Specialist 2 e-Commerce Marketing Director Product Marketing Manager Marketing Supervisor Marketing Manager Assistant Vice President Marketing Community Relations Specialist Community Relations Officer Community Relations Manager
AUDIT/FRAUD
4251 4252 4253 4501 6690 6691 6812		Internal Auditor 1 Internal Auditor 2 Internal Auditor 3 Compliance Officer Loss Specialist 1 Loss Specialist 2 Risk Management Specialist
FINANCE/ACCOUNTING
4001 4002 4003 4021 4022 4023 4047 4052 4053 4097 4151 4152 4153 4154 4451 4492 4499 4507		Accounting Assistant 1 Accounting Assistant 2 Accounting Assistant 3 Accountant 1 Accountant 2 Accountant 3 Accounting Supervisor Payroll Assistant 2 Payroll Assistant 3 Payroll Supervisor Financial Analyst 1 Financial Analyst 2 Financial Analyst 3 Financial Analyst 4 Personal Financial Counselor Accounting/Finance Manager Assistant Vice President -Controller Electronic Service Support Supervisor
FACILITIES/PLANNING
5003 5004 6502 6698		Purchasing Assistant 3 Purchasing Assistant 4 Facilities Maintenance Worker Facilities Manager
INFORMATION TECHNOLOGY
6001 6002 6003 6032 6033 6097 6098 6121 6122 6128 6141 6142 6143 6144 6202 6212 6231 6232 6233 6242 6243 6271 6272 6273 6311 6312 6313 6498 6499		Computer Operator 1 Computer Operator 2 Computer Operator 3 Database Administrator 2 Database Administrator 3 Computer Operations Supervisor Computer Operations Manager Network Engineering/Administrator 1 Network Engineering/Administrator 2 Network Engineering Manager Telecommunications/Network Technician 1 Telecommunications/Network Technician 2 Telecommunications/Network Technician 3 Telecommunications/Network Technician 4 Webmaster Web Designer/Administrator 2 IS Support Specialist 1 IS Support Specialist 2 IS Support Specialist 3 Personal Computer Support Specialist 2 Personal Computer Support Specialist 3 Help Desk Coordinator 1 Help Desk Coordinator 2 Help Desk Coordinator 3 Programmer/Analyst 1 Programmer/Analyst 2 Programmer/Analyst 3 Information Technology Manager Assist. Vice President Information Technology
BRANCH OPERATIONS
10010 10011 10012 10021 10022 10023 10024 10027 10031 10032 10033 10037 10038 10041 10042 10051 10052 10053 12005 12031 12041 12042 12051 12052 12053 12061 12062 12063 12064 12081 12082 12438 12439 12471 12472 12473 12474 12622 12721 12722 12737		General Teller On-Call Teller 1 On-Call Teller 2 Member Services Representative 1 Member Services Representative 2 Member Services Representative 3 Member Services Representative 4 Member Services Supervisor Call Center Representative 1 Call Center Representative 2 Call Center Representative 3 Call Center Supervisor Call Center Manager Floater 1 Floater 2 Branch Support Specialist 1 Branch Support Specialist 2 Branch Support Specialist 3 Head Teller Vault Teller Branch Customer Service Rep / Teller 1 Branch Customer Service Rep / Teller 2 Operations Trainer 1 Operations Trainer 2 Operations Trainer 3 IRA/KEOGH Specialist 1 IRA/KEOGH Specialist 2 Business Development Officer 1 Business Development Officer 2 Policy and Procedure  Writer 1 Policy and Procedure  Writer 2 Operations Manager Assistant Vice President Operations Branch Manager 1 Branch Manager 2 Branch Manager 3 Branch Director Personal Trust Officer 2 Operations Supervisor 1 Operations Supervisor 2 Assistant Manager Support Services
LOAN ADMINISTRATION/PROCESSING
12001 12002 12003 12007 12009 12011 12121 12131 12132 12133 12135 12137 12138 12141 12142 12143 12146 12151 12158 12159 12161 12162 12168 12171 12181 12182 12183 12191 12192 12193 12248 12249 12401 12801 12802 12803 13002 13003 13007 13008 13009		Collection Specialist 1 Collection Specialist 2 Collection Specialist 3 Collections Supervisor Collections Manager Senior Mortgage Collections Specialist Loan Documentation Specialist 1 Loan Service Assistant 1 Loan Service Assistant 2 Loan Service Assistant 3 Loan Specialist Loan Supervisor Loan Manager Loan Adjuster 1 Loan Adjuster 2 Loan Adjuster 3 Quality Service Specialist 2 Business Lending Loan Processor Business Lending Administration Manager Business Lending Relationship Manager Consumer Loan Processor 2 Consumer Loan Collector 2 Consumer Loan Manager Loan Processor Loan Officer 1 Loan Officer 2 Loan Officer 3 Commercial Loan Officer 1 Commercial Loan Officer 2 Commercial Loan Officer 3 Assistant Branch Manager Assistant Vice President Lending Loan Underwriter 1 DMV Clerk DMV Senior Specialist DMV Processor Auto Loan Processor Dealer Relationship Officer Retail Underwriting/Flooring Manager Installment Loan Manager Lease Manager
REAL ESTATE
12127 12128 12201 12202 12211 12901 12904 12905 12908		Real Estate Loan Supervisor Real Estate Loan Production Manager Real Estate Loan Officer 1 Real Estate Loan Officer 2 Real Estate Service Portfolio Specialist Escrow Specialist Escrow Officer 1 Escrow Officer 2 Escrow Area Manager
CENTRALIZED OPERATIONS
12021 12022 12101 12442 12511 12512 12517 12518 12521 12522 12523 12601 12602 12607 12608 12731		ATM Teller 1 ATM Teller 2 Electronic Funds Transfer Representative 1 Electronic Banking Processor 2 Check Processing Clerk 1 Check Processing Clerk 2 Check Processing Supervisor Check Processing Manager Product Support Service Rep 1 Product Support Service Rep 2 Product Support Service Rep 3 Credit Card Processor 1 Credit Card Processor 2 Credit Card Supervisor Credit Card Manager ATM Maintenance