Retail Sales Compensation Survey - US & Canada 2017




Current Survey Status

Still Accepting 2017 Input!

Participating This Year?

Click Here to let us know if you'll be participating in this years survey!

Contact Us

DeLynn Gentile
+1 408 399 4900 ext. 227
delynn@wmgnet.com

Tim Schwarzer
+1 408 399 4900 ext. 222
tim@wmgnet.com

PolicyCentral

Compensation related policy and practices information for our surveys is collected and analyzed at PolicyCentral, with over 100 topics from which you can choose.

Learn more

Need Help?
Call us at +1 408 399 4900 
or send an e-mail to:
policycentral@wmgnet.com

Survey Blog

2017 Survey Materials Available!
15 March 2017

2016 Survey Results Available on DataCentral®
28 July 2016

2016 Survey Materials Available!

15 March 2015

We invite your participation in the 14th annual edition of the Retail Sales Compensation Survey. The survey has been developed in response to numerous requests we received from several leading Retail companies across the country to fulfill the need for a survey focusing on all aspects of the Retail industry.

The survey includes multiple levels for jobs in the Retail industry, from entry-level individual contributors to Executive/Senior Management positions.  For each job, we collect  Base Pay, Sales Incentives, Non-Sales Incentives, and Targeted Incentive Compensation.


Key Features

  • Data is collected and reported for over 125 regions, states/provinces and metro areas within the U.S. and Canada
  • Participants can report data and receive results for their Canadian operations at no additional cost
  • Compensation data including Base Salary, Variable Cash and Targeted Cash
  • Store Type/Channel, Product Category and Geographic Breakouts available
  • Over 175 participants were included in the 2016 edition for the US, and 40 participants for Canada
  • Over 300 jobs specific to the Retail industry, and additional positions for the specialty retail and Grocery sectors 

New This Year

Restaurant Jobs Moving to the Travel & Leisure Survey - Beginning in 2017 jobs specific to the Restaurant sector will now be covered in our Travel & Leisure Survey.

Please refer to the survey Input Instructions for a full list of updated and revised survey content.

Survey Schedule

February 2017
1 March 2017
1 May 2017
July 2017
Distribution of Input Materials
Effective Date of Data
Deadline for Submission of Data - Still Accepting 2017 Input until 23 June!
Results Available for Participants via DataCentral®

Survey Fees

All survey results are delivered via our DataCentral® online survey report tool. You have YEAR ROUND access to both the Standard Report which includes data from ALL participants on ALL jobs, and Custom Results where you can create your own report selections based on your choice of companies, product sectors, geographies, revenue, etc. With the Custom Report you have complete control of the complexity of analyses, comparisons, and customization of results from the survey database, and you can run an unlimited number of reports to satisfy your needs on a 24x7 basis. All results are provided in both PDF and XLS Formats, including uploadable XLS versions.  

DataCentral® Access
Provides BOTH Standard and Custom Report Access.  Includes both U.S. and Canada results.  Same price as last year     $ 2,550
Hard Copy of Standard Report (in addition to the fee above)       $ 250

Survey Discounts

We firmly believe in rewarding our survey participants for helping to make our surveys better. You can earn significant discounts this year!

$ 150   On-Time Discount if you submit your data by 1 May 2017  
$ 350   Previous Participant Discount for all 2016 Retail Sales Survey Participants  
 $ 75   PolicyCentral Discount if you complete/update the "CORE" topics in PolicyCentral
$ 500   New Participant Referral Discount to you for each new participant you refer – PLUS the company you refer also receives this discount!

Participants are invoiced when we receive their input to the survey. All applicable discounts are applied at that time.

Survey Results and Samples - DataCentral®

There are two levels of results access available depending on your needs…whether you only need the Standard Report in PDF or XLS format covering ALL of the participants and ALL of the jobs, or Custom Report access which provides complex reporting “drill-down” capabilities.  Regardless of the level chosen, all participants will receive a FULL YEAR of 24x7 access to DataCentral® to download your reports online, or run unlimited Custom Reports and get immediate results. Both levels described below will provide the analyses in both PDF and XLS Formats.

STANDARD REPORTS 
Download the full survey Standard Report which contains ALL data from ALL participants.  Your data is included in the computation of job data statistics and totals.  Available in both Adobe Acrobat.pdf and Excel.xls formats, at no additional cost. 

  • Job Descriptions:  Uploadable job descriptions in Excel, Word and Adobe Acrobat are also provided at no additional cost.
  • Summary Report:  Displays a line of data for each job, including basic statistics such as:
Average or Median Base Pay 
Average or Median Variable Cash 
Average or Median Total Compensation
Average or Median Target Variable Cash 
Total Number of Incumbents 
Total Number of Companies

View a sample of the Summary Report

  • Detail Report:  Provides a full page of data analysis for each job, including statistics on each pay element such as:
90th, 75th, 50th, 25th 10th Percentiles 
Employee Weighted Average
Company Weighted Average
Number of Employees Reported 
Number of Companies 
Earnings Mix: Showing Base, Variable Cash Compensation as a percentage of Total Compensation 
Union Status
FLSA Status

View a sample of the Detail Report

  • Breakout Report:  For each survey job, displays averages or median of each pay element by Business Segment, Product Category, Union Status, Employment Status and FLSA Status.
Average or Median Base Pay
Average or Median Variable Cash
Average or Median Total Compensation
Average or Median Target Variable Cash
Total Number of Incumbents
Total Number of Companies

View a sample of the Breakout Report
  • Uploadable Excel Report:  Provides a job-by-job spreadsheet report with all of the major statistics and pay elements laid out in a readily uploadable format for third party analysis software.

A hard copy, printed version of the Standard Report is also available for an additional $200.

CUSTOM REPORTS 

The Custom Report Option offers detailed and full customized reporting capability.  Ideal for participants who need reports based on a selected set of participants or to meet specific scoping criteria.  You have complete control and flexibility in defining your own reports to include the pay elements and statistics you require.

Includes both U.S. and Canada Results 
Company Selections
Company Size by Revenue or Employment
Store Type/Channel
Product Category
Geographic Area
Data Elements and Statistics Calculations
Custom Percentiles
Standard Deviations
Weighted and Simple Averages
Data Aging
And much more!

Includes all of the above reports from the Standard level PLUS

  • Uploadable Excel Breakout Report:  Similar to the Uploadable Excel Report above, PLUS adds the ability to split the results into categories such as Geography, Product, or Revenue, etc.
  • Market Comparison Report:  Provides a tabular and graphic comparison of your own company data to that of your selected market. An easy way to show competitive standing of your company.
View a sample of the Market Comparison Report

For a live demonstration of the power, flexibility and capabilities of DataCentral go to www.wmgnet.com and scroll down to ”Our Features” under “DataCentral” and click on “Take a Test Drive”, or call DeLynn Gentile at +1 408 399 4900 ext 227 for additional guidance.



Recent Participants - 2016

SURVEY PARTICIPANTS – U.S. 
 
Aaron's
Advance Auto Parts
Amazon.com
American Eagle Outfitters
Anthropologie
Applebee's 
Associated Food Stores
Associated Fresh Markets
AT&T
Athleta
AutoZone
Banana Republic
Banana Republic Outlet
Bath And Body Works
Beeline
Belk
Bi-Lo
BJ's Wholesale Club
Blue Bottle Coffee
Bose
Build A Bear Workshop
Burlington Stores
Calvin Klein
Caribou Coffee
Carter's 
Catherine's
Chipotle Mexican Grill
Clarins
Columbia Sportswear
Comcast
Cox Communications
CVS Health
Dan's Supermarkets
dd's Discounts
DFS Group (LVMH)
Dick's Markets
Dillons
DineEquity
Dollar General
Dress Barn
Eddie Bauer
Estee Lauder Retail Operations
Express
Fiskars/WWRD
Follett
Food 4 Less
Fred Meyer
Free People
Fry's Food Stores
Fullbeauty Brands
GameStop
Gap
Gap Outlet
Genuine Parts
Giant Food 
G-Star
Hallmark Cards
Hanna Andersson
Harvey's
Helzberg Diamonds
Henri Bendel
Hershey's Chocolate World
Home Outfitters
Hot Topic
Hudson's Bay Company
IHOP
IKEA US
Intermix
International Dairy Queen
ivivva Athletica
J. Crew
J. Crew Outlets
J.Jill
Jay C
Jo-Ann Fabric & Craft Stores
Junior Food Stores
Justice
KFC
King Soopers
Kroger
L Brands
L.L. Bean
La Senza
Lane Bryant
Laredo Taco Company
Lego Systems
Lifetouch
Lilly Pulitzer
Lin's Supermarkets
Lord & Taylor
L'Oreal USA
Lowe's
lululemon Athletica
Lund Food Holdings
Macey's
Madewell
Mars Retail Group
Maurices
Maverik
MetroPCS
Nespresso
Nordstrom
Nordstrom Direct
Nordstrom Rack
Nordstrom Restaurants
Office Depot
Old Navy
Oshkosh B'Gosh
Oxford Industries
Payless ShoeSource
Pendleton Woolen Mills
PETCO Animal Supplies
Pier 1 Imports
Pizza Hut
Pottery Barn
Pottery Barn Kids
PVH
PVH Neckwear
Quality Food Centers
Ralph's
REI Recreational Equipment
Rejuvenation
Rent-A-Center
Ross Stores
rue21
Sac-N-Pac
Saks Fifth Avenue
Sam's Club 
Sears Holdings
Sephora USA
Service Corporation International
Shoe Carnival
Smith's Food & Drug Centers
Southeastern Grocers
Speedway Superamerica
Stop & Shop
STRIPES
Sunoco
SuperGroup
SuperValu
Swarovski
Taco Bell
Talbots
Target
Terrain
The Fruitful Yield
The Gap 
The Limited
Time Warner Cable
T-Mobile USA
Tommy Bahama
Tommy Bahama Outlets
Tommy Bahama Restaurants
Tommy Hilfiger
Torrid
Tractor Supply
U.S. Cellular
ULTA Beauty
University of Southern California
Urban Outfitters
Van Heusen 
Verizon Communications
Victoria's Secret
WalMart Stores
Wawa
Wendy's
West Elm
West Marine
White Castle Systems
Whole Foods Market
Williams-Sonoma
Williams-Sonoma Catalog
Williams-Sonoma Stores
Winn-Dixie Stores
Wolford
Zumiez
   
SURVEY PARTICIPANTS – CANADA 
 
Amazon.com
American Eagle Outfitters
Bath And Body Works
Carter's 
Eddie Bauer
Express
Follett
Gap Outlet
Home Outfitters
Hot Topic
Hudson's Bay Company
ivivva Athletica
J. Crew
J. Crew Outlets
Justice
La Senza
Lego Systems
Lowe's
lululemon Athletica
Maurices
Nordstrom
Oshkosh B'Gosh
Pier 1 Imports
Pottery Barn
Pottery Barn Kids
PVH
Sephora USA
Service Corporation International
Talbots
The Gap 
Tommy Bahama
Tommy Bahama Outlets
Torrid
Van Heusen 
Victoria's Secret
West Elm
West Marine
Whole Foods Market
Williams-Sonoma Stores
Zumiez  

Job Coverage

NEW AND REVISED POSITIONS INDICATED IN BOLD RED ITALICS

Beginning in 2017 jobs specific to the Restaurant sector will now be covered in our Travel & Leisure Survey.

STORE SALES & MANAGEMENT


Cashier 1
Cashier 2
Head Cashier
Greeter
Sales Associate 1
Sales Associate 2
Sales Associate 3
Sales Specialist 1
Sales Specialist 2
Sales Specialist 3
Sales Team Leader
Sales Supervisor
Department Sales Manager - Assistant
Department Sales Manager
Store Manager - Trainee
Store Manager – Assistant/Store Supervisor
Kiosk Manager
Store Manager - Single Store
Store Manager - Multiple Stores
Store Manager - District
District Manager/Director
Region/Multi-Market Manager
Division/Zone Manager/Director

VISUAL MERCHANDISING/PRESENTATION

Display Coordinator 1
Display Coordinator 2
Visual Merchandiser (In Store) - Entry
Visual Merchandiser (In Store) - Intermediate
Visual Merchandiser (In Store) - Career
Visual Manager/Director (Store/Field) - Store Level
Visual Manager/Director (Store/Field) - District
Visual Merchandiser (Strategic/Corporate)-Entry
Visual Merchandiser (Strategic/Corp)-Intermediate
Visual Merchandiser (Strategic/Corporate)-Career
Visual Manager/Director (Strategic/Corporate)

MERCHANDISE PROCESSING

Store Receiver 1
Store Receiver 2
Floor Stocker 1
Floor Stocker 2
Receiver/Stocker 1
Receiver/Stocker 2
Merchandise Processing Team Leader
Merchandise Processing Manager

WAREHOUSING/DISTRIBUTION/TRANSPORTATION

Picker/Packer 1
Picker/Packer 2
Forklift Operator 1
Forklift Operator 2
Forklift Operator 3
Dispatcher
Shipper/Receiver 1
Shipper/Receiver 2
Shipping/Receiving Supervisor
Truck Driver 1 (Class B CDL)
Truck Driver 2 (Class B CDL
Truck Driver 3 (Class B CDL)
Truck Driver 1 (Class A CDL)
Truck Driver 2 (Class A CDL)
Truck Driver 3 (Class A CDL)
Distribution/Warehouse Supervisor/Foreman
Distribution/Warehouse Manager
Transportation/Traffic Manager
Order Fulfillment Director

INVENTORY/LOGISTICS/PLANNING


Inventory Analyst - Entry
Inventory Analyst - Intermediate
Inventory Analyst - Career
Inventory Analyst - Senior
Inventory Control Supervisor
Inventory Control Manager
Logistics Analyst - Entry
Logistics Analyst - Intermediate
Logistics Analyst - Career
Logistics Analyst - Senior
Logistics Manager
Logistics Director
Planner - Entry
Planner - Intermediate
Planner - Career
Planner - Senior
Manager Planning & Distribution
Division Planning Director
Region Planning Director

PURCHASING


Buyer - Entry
Buyer - Intermediate
Buyer - Career
Buyer - Senior
Purchasing Manager
Purchasing Manager - Store Fixtures & Equipment
Supply Chain Manager
Product Merchandise Director

CUSTOMER SERVICE

Service Desk Associate 1
Service Desk Associate 2
Technical Support Representative 1
Technical Support Representative 2
Customer Service Representative - Entry
Customer Service Representative - Intermediate
Customer Service Representative - Career
Customer Service Representative - Senior
Customer Care Supervisor
Customer Care Manager
Customer Care Director

MARKETING/ADVERTISING/PROMOTION

Events Coordinator
Division Merchandise/Promotion Manager
Regional Merchandise/Promotion Manager

INDIRECT/INTERNET/ONLINE SALES


Indirect Account Executive
Manager Indirect Sales
Director of Indirect Sales
e-Commerce Marketing Analyst - Entry
e-Commerce Marketing Analyst - Intermediate
e-Commerce Marketing Analyst - Career
e-Commerce Marketing Analyst - Senior
e-Commerce Marketing Analyst - Consultant
On-Line Merchandiser - Entry
On-Line Merchandiser - Intermediate
On-Line Merchandiser - Career
On-Line Merchandiser - Senior
On-Line Merchandiser - Consultant
On-Line Merchandising Manager

FINANCE/RISK MANAGEMENT

Financial Strategic Analyst – Career
Financial Analysis Manager
Financial Analysis Director
Field Auditor - Career
Controller – Division
Payroll Manager
Accounts Payable Manager
Risk Adjustor - Career
Risk Management Manager
Risk Management Director
Safety Manager – Region

LOSS PREVENTION / SECURITY

Loss Prevention Associate 1
Loss Prevention Associate 2
Loss Prevention Specialist
Loss Prevention Manager
Loss Prevention Manager - District
Loss Prevention Manager – Region
Security Guard
Security Supervisor

HUMAN RESOURCES

Human Resources Representative - Entry
Human Resources Representative - Intermediate
Human Resources Representative - Career
Human Resources Representative - Senior
Human Resources Manager – Single Store
Human Resources Manager – Multi-Store
Division Human Resources Manager
Training Specialist - Career
Field Training Manager
Corporate Training Manager
Recruiter - Career
Recruitment Manager
Compensation Manager
Benefits Manager
Compensation & Benefits Manager

FACILITIES SUPPORT & REAL ESTATE


General Maintenance Technician 1
General Maintenance Technician 2
Facilities Maintenance Coordinator
Maintenance Supervisor
Maintenance Manager
Energy Specialist
Environmental Energy Manager/Director
Space Management Coordinator
Space Management Manager
Construction Project Coordinator - Career
Field Engineer/Construction Manager
Construction & Design Manager
Director of Construction
Real Estate Market Analyst
Lease Administrator
Real Estate Representative
Real Estate /Leasing Manager
Director of Real Estate

ADMINISTRATION – STORE LEVEL

Office Manager
Assistant Store Manager - Administration
Administration Manager
Credit & Collections Representative -Career
Finance/Accounting Manager

FRANCHISE SALES/OPERATIONS


Franchise Sales Representative – Career
Franchise Sales Representative - Senior/Expert
Franchise Sales Manager – (Previously job 11451)
Head of Franchise Sales – (Previously job 11452)
Director of Franchise Development - (Previously job 11453)
Franchise Operations Representative - (Previously job 11456)
Director of Franchise Operations – Subsidiary – (Previously job 11457)
Director of Franchise Operations – Corporate – (Previously job 11458)

IT SYSTEMS


Scanning Coordinator
Store Systems Manager
Point of Sale Systems Specialist – Career
Point of Sales Systems Manager
Database Administrator – Intermediate
Database Administrator – Career
Systems Development Manager
Computer Operations Director

STORE OPERATIONS/COMMUNICATIONS


Store Operations Specialist
Store Operations Supervisor/Manager
Store Operations Director
Store Openings/Implementation Specialist–Intermediate
Store Openings/Implementation Specialist – Career

EXECUTIVE/SENIOR MANAGEMENT

Chairman and Chief Executive Officer (CEO)
Chief Executive Officer (CEO) – Non-Chairman
Chief Operating Officer – (COO)
President – Division/Business Unit
Top Store Operations Executive
Top Marketing Executive
Top Merchandising Executive
Top e-Commerce Executive
Top Inventory Control Executive
Top Distribution, Logistics, Supply Chain Executive
Top Merchandise Planning Executive
Top Information Technology Executive
Top Financial Executive (CFO)
Top Loss Prevention/Risk Management Executive
Top Human Resources Executive
Top Facilities/Maintenance Executive
Top Real Estate & Construction Executive
Top Corporate Compliance Executive
Division Vice President

SPECIALTY RETAIL

PHARMACY


Pharmacy Clerk
Pharmacy Technician
Pharmacy Technician - Lead/Certified
Pharmacist – Staff
Pharmacy Manager

PHOTOGRAPHY


Photo Finishing Operator
Photo Finishing Supervisor

BEAUTY/FRAGRANCE

Beauty/Fragrance Consultant
Principal Makeup Artist
Beauty/Fragrance Counter Manager
Beauty/Fragrance Sales Manager-Multi-Store

OPTICAL

Optician
Optometrist

GROCERY

Clerk - Bakery
Clerk - Dairy/Frozen Food
Clerk - Deli
Clerk - Health/Beauty
Clerk - Meat/Seafood
Clerk - Produce
Clerk - Other
Stocker - Bakery
Stocker - Dairy/Frozen Food
Stocker - Deli
Stocker - Health/Beauty
Stocker - Meat/Seafood
Stocker - Produce
Stocker - Other
Food Preparer/Chef
Baker
Cake Decorator
Meat/Seafood Cutter
Assistant Manager/Lead - Bakery
Assistant Manager/Lead - Dairy/Frozen Food
Assistant Manager/Lead - Deli
Assistant Manager/Lead - Health/Beauty
Assistant Manager/Lead - Meat/Seafood
Assistant Manager/Lead – Produce
Assistant Manager/Lead – Other
Department Manager – Bakery
Department Manager – Dairy/Frozen Food
Department Manager - Deli
Department Manager – Health/Beauty
Department Manager – Meat/Seafood
Department Manager – Produce
Department Manager – Other

RESTAURANT

Beginning in 2017 jobs specific to the Restaurant sector will now be covered in our Travel & Leisure Survey.