Travel and Leisure Compensation Survey - 2017




Current Survey Status

2017 Survey Materials Available!



Participating This Year?

Click Here to let us know if you'll be participating in this years survey!

Contact Us

North America / AsiaPac

Steve Schwarzer
+1 408 399 4900 ext. 231
steve@wmgnet.com

Tim Schwarzer
+1 408 399 4900 ext. 222
tim@wmgnet.com

EMEA / Latin America

Mario Moreno
+44 (0)7745 222419
mario@wmgnet.com


Advisory Team

Carnival Cruise Lines

Melia Hotels International

Merlin Entertainment Group

MGM Resorts International

NH Hotel Group

Royal Caribbean Cruises

Societe des Bains de mer de Monaco

Universal Parks & Resorts

Vail Resorts

Walt Disney Parks & Resorts

Westfield Group

PolicyCentral

Compensation related policy and practices information for our surveys is collected and analyzed at PolicyCentral, with over 100 topics from which you can choose.

Learn more

Need Help?
Call us at +1 408 399 4900 
or send an e-mail to:
policycentral@wmgnet.com


Survey Blog

2017 Materials Available
21 April 2017

2016 Survey Results Available on DataCentral®

30 November 2016

2016 Materials Available

15 May 2016

Western Management invites you to participate in the third edition of the Travel and Leisure Compensation Survey.  The survey has been developed with the guidance of a dedicated Advisory Team of industry experts to ensure that it serves the needs of the Travel and Leisure industry. This study brings together a wide variety of sub-industries who share a common set of roles, and have specific jobs which are not found elsewhere.  In total there are over 600 benchmark roles included this year!

Travel-related industries which are included in the study for 2017 include Theme Parks, Casinos and Gaming, Cruise Lines, Golf Courses, Hotels / Hospitality, Museums, Rental Cars, Restaurants, Ski Resorts, Spas / Health / Fitness, and Sporting / Entertainment Venues. The survey is international in scope, covering 39 countries in North America, EMEA, Latin America and AsiaPac. 

If you are interested in learning more about the survey, please contact either Mario Moreno directly at mario@wmgnet.com +44 (0)7745 222419 or Steve Schwarzer directly at steve@wmgnet.com +1 408 399 4900 x231.


Key Features

  • Incumbent Based Data 
  • Guaranteed Payments and Allowances 
  • Current Base Pay 
  • Target Variable Cash 
  • Total Targeted Cash (Base Pay + Target Variable Cash) 
  • Actual Variable Cash 
  • Total Actual Cash (Base Pay + Actual Variable Cash) 
  • Geographic Responsibility Scoping Factors 
  • Revenue Responsibility Scoping Factors
  • People Responsibility Scoping Factors 
  • Job Level Scoping Factors 
  • LTI Programs
  • Car Programs 
  • Thirty-Nine Countries are Covered - spanning EMEA, AsiaPac, and the Americas
  • Standardized Benchmark Positions 
  • Data Reviewed and Verified by Compensation Professionals 
  • Data Scrutinized by a Series of Complex Computer Editing Processes 
  • Participant Job Matching Meetings Conducted 
  • DataCentral® and PolicyCentral® Tools Provided at NO ADDITIONAL COST 
  • Input via our user-friendly SmartScreen® Template 
  • Electronic Output in Adobe Acrobat PDF and Microsoft XLS Software formats 
  • Run Your Own Customized Peer-Selections - Export to PDF or Spreadsheet 
  • Age Data - YOU choose the Percent and Age-To-Date 
  • Customize the Percentiles in Your Reports 
  • Adjust Exchange Rates for your Reports 
  • Aggregate Data Presentations - No Company Specific Information Revealed 
  • Results are Available to Participants ONLY 
  • Multiple Output Reports Available to Meet YOUR Needs 


New This Year

Please refer to the survey Input Instructions for a full list of updated and revised survey content.

Countries

Argentina
Australia
Austria
Belgium
Brazil
Canada
China
Denmark
Dominican Republic
Finland
France
Germany
Greece
Haiti
Hong Kong
India
Indonesia
Ireland
Italy
Jamaica
Japan
Malaysia
Mexico
Monaco
Netherlands
New Zealand
Norway
Philippines
Portugal
Qatar
Singapore
South Korea
Spain
Switzerland
Thailand
Turkey
UAE
United Kingdom
United States

Survey Schedule

April 2017
01 April 2017
TBD
TBD
TBD
15 July 2017
September 2017 
  Distribution of Input Materials
Effective Date of Data
Participant GoToMeeting - Hotels & Casinos - Register to Participate
Participant GoToMeeting - Theme Parks - Register to Participate
Participant GoToMeeting - Cruise Lines - Register to Participate
Deadline for Submission of Data - 10% Discount
Results Available for Participants via DataCentral®

Survey Fees

All survey results are delivered via our DataCentral® online survey report tool. You have YEAR ROUND access to both the Standard Report which includes data from ALL participants on ALL jobs in the countries which you have reported, and Custom Report where you can create your own report selections based on your choice of companies, product sectors, geographies, revenue, etc. With the Custom Report you have complete control of the complexity of analyses, comparisons, and customization of results from the survey database, and you can run an unlimited number of reports to satisfy your needs on a 24x7 basis. All results are provided in both PDF and XLS Formats, including uploadable XLS versions.

DataCentral® Access   
1 Country $ 1,500
2 Countries     $ 2,500
3 Countries or More $ 3,500

Survey Discounts

We firmly believe in rewarding our survey participants for helping to make our surveys better. You can earn significant discounts this year!

10%   On-Time Discount if you submit your data by 15 July 2017 
10%   Previous Participant Discount for all 2015 and 2016 Travel and Leisure Survey Participants  
20%   Advisory Team Discount is awarded to all Advisory Team Member Companies
10%   New Participant Referral Discount to you for each new participant you refer – PLUS the company you refer also receives this discount!

Participants are invoiced when we receive their input to the survey. All applicable discounts are applied at that time.


Survey Results and Samples - DataCentral®

There are two types of reports available depending on your needs…whether you only need the Standard Report in PDF or XLS format covering all of the participants and all of the jobs, or complex reporting “drill-down” capabilities.  All participants will receive a FULL YEAR of 24x7 access to DataCentral® to download your reports online, and get immediate results.  All reports below will provide the analyses in PDF and XLS Formats.

STANDARD REPORTS 
Download the full survey Standard Report which contains ALL data from ALL participants.  Your data is included in the computation of job data statistics and totals. Available in both Adobe Acrobat and Excel formats, at no additional cost.

  • Summary Report:  Displays a line of data for each job, including basic statistics such as: 

Average or Median Allowances
Average or Median Base Pay
Average or Median Sales and Non-Sales Target
Average or Median Sales and Non-Sales Actual Earned
Average or Median Total Target Cash
Total Number of Incumbents
Total Number of Companies

View a sample of the Summary Report

  • Statistical Report:  Provides a full page of data analysis for each job, including statistics on Base Pay, Sales and Non-Sales Targets, Sales and Non-Sales Actual Earned, Allowances, Total Target Pay, People Responsibility and Revenue Responsibility:

90th, 75th, 50th, 25th, 10th Percentiles
Number of Employees Reported
Employee Weighted Average
Number of Companies
Company Weighted Average
Earnings Mix: Showing Allowances, Base Pay, Sales and Non-Sales Targets, Sales and Non-Sales Actual Earned as a percentage of Total Cash
Prevalence and Impact Statistics and Analysis for various Pay Elements

View a sample of the Statistical Report

  • Geographic Comparison Report:  For each survey job, displays averages of each pay element broken out by Geographic Area.
  • Industry Report:  For each survey job, displays averages of each pay element broken out by Industry Sector.
  • Breakout Report:  For each survey job, displays employee weighted or simple averages of each pay element by Industry, Revenue, People Responsibility and Metro Area:

Average or Median Allowances
Average or Median Base Pay
Average or Median Sales and Non-Sales Target
Average or Median Sales and Non-Sales Actual Earned
Average or Median Total Target Cash
Total Number of Incumbents
Total Number of Companies

View a sample of the Breakout Report

  • LTI Reports:  For each survey job, displays information about LTI Prevalence.

CUSTOM REPORTS 
The Custom Report Option offers detailed and full customized reporting capability.  Ideal for participants who need reports based on a selected set of participants or to meet specific scoping criteria.  You have complete control and flexibility in defining your own peer group for the reports.  

Company Selections
Business Segment and Industry Sector
Geographic Area: Country/Metro Area
Data Elements and Statistics Calculations
Custom Percentiles
Weighted and Simple Averages
Data Aging
And much more!
 
Includes all of the above reports from the Standard level PLUS 

  • Custom Data Element Report:  This is an uploadable Excel Report which is designed to provide a job-by-job spreadsheet with all of the major statistics and pay elements laid out in a readily uploadable format for third party analysis software.

View a sample of the Custom Data Element Report

  • Process Multiple Reports:  Allows you to run many different reports all at the same time, delivering a message to your inbox once the reports have finished processing.  The results are also stored on our server for later retrieval.
For a live demonstration of the power, flexibility and capabilities of DataCentral go to www.wmgnet.com and log on to DataCentral with the User Name:  DEMO and the Password:  DEMO, or call Steve Schwarzer at +1 408 399 4900 x231 for a guided tour.

Recent Participants - 2016

Accor Hotels
Alton Towers Resort
Applebee's
Aramark
Artesa Winery
Associated Fresh Markets
Automobile Club of Southern California
Benziger Family Winery
BJ's Wholesale Club
Blossom Hill Winery
Blue Bottle Coffee
Boisset Collection
Cakebread Cellars
California Institute of Technology
Caribou Coffee
Carlson Reizdor Hotel Group
Charles Krug Winery
Chateau St. Jean
Chessington World of Adventures Resort
Chimney Rock Winery
Chipotle Mexican Grill
Chumash Casino & Resort
Cliff Lede Vineyards
Concannon Vineyard
Cornell University
Cosentino Winery
De Loach Winery
Disneyland Resort
Distinguished Vineyards & Wine Partners
Domaine Carneros
Domaine Chandon
Domino's Pizza
Dry Creek Vineyard
Duckhorn Wine
Dunkin Brands
E. & J. Gallo Winery
E. & J. Gallo Winery/Sonoma
F. Korbel & Brothers
Falls Creek
Famous Dave's of America
Far Niente Winery
Ferrari Carano Vineyards & Winery
Fetzer Vineyards
Follett
Franciscan Oakville Estates
Freixenet USA
Frog's Leap Winery
Gardaland Resort
Geyser Peak Winery
Gran Melia
Gundlach-Bundschu Winery
Hall Wines
Hallmark Cards
Heide Park Resort
Hess Collection Winery
Hilton Grand Vacations
Hub by Premier Inn
Hyatt Hotels & Resorts
Ibis Hotels
IHOP
IKEA US
Ilitch Holdings
Innside
Intercontinental Hotels Group
International Dairy Queen
J. Lohr Vineyards And Winery
Jackson Family Wines
Joseph Phelps Vineyards
KFC
King Estate Winery
La Quinta
Laredo Taco Company
Larkmead Vineyards
Legoland Development
Legoland Discover Centres
Legoland Resorts
Lin's Supermarkets
London Eye
Lund Food Holdings
Madame Tussauds
Mall of America
Markham Vineyards
Marriott International
Maverik
McDonalds
Me By Melia
Melia
Melia Hotels International
Mercure Hotel
Meridian Vineyards
Merlin Entertainments
Merryvale Vineyards
MGallery
MGM Resorts International
Mount Hotham
Mumm Napa Valley
Nespresso
NetJets
NH Collection
NH Hesperia Resorts
NH Hotel Group
NH Hotels
Nordstrom Restaurants
Novotel
Opus One
Orlando Eye
Otway Fly Treetop Adventures
Pacific Union
Panda Restaurant Group
Paradisus
Paul Hobbs Winery
Peju Province Winery
Peter Michael Winery
Pine Ridge Winery
Pizza Hut
Premier Inn
Pullman Hotels & Resorts
QGreenHotel By Melia
Raymond Vineyard & Cellar
Robert Mondavi
Rodney Strong Vineyards
Rombauer Vineyards
Round Pond Estate
Rutherford Hill Winery
Rutherford Wine
Sac-N-Pac
Sanford Winery
Santa Cruz Seaside
Schramsberg Vineyards
Schug Carneros Estate
Sealife Adventures
Seghesio Family Vineyards
Shreks Adventure
Silver Oak Wine Cellars
Silverado Vineyards
Simi Winery
SMSC Gaming Entertainment
Societe des Bains de mer de Monaco
Sofitel
Sol Beach House
Sol Hotels
Sol House
Sol Katmandu Park & Resort
Sonoma-Cutrer Vineyards
St. Francis Winery & Vineyards
St. Supery Vineyards & Winery
Stags Leap Winery
Starbucks Coffee
Starbucks Coffee - Canada
Ste. Michelle Wine Estates
STRIPES
Suite Novotel
Sycuan Resort & Casino
Sydney Tower Eye
Taco Bell
The Blackpool Tower
The Coppola Companies
The Dungeons
Thorpe Park Resort
Tommy Bahama Restaurants
Travelodge Hotels
Treasury Wine Estates Americas
Trefethen Vineyards Winery
Trinchero Family Estates
Tryp by Wyndham
Universal Parks & Resorts/Orlando
Viansa Winery
Vina Robles Vineyards and Winery
Vintage Wine Estates
Walt Disney Parks & Resorts
Walt Disney World
Warwick Castle
Wendy's
Wente Family Estates
Whitbread Group PLC
White Castle Systems
Wild Life
Williams-Selyem Winery
Winn-Dixie Stores
YUM! Brands

Survey Job Coverage

The Travel and Leisure survey has a unique method of organizing the roles, based on the sub-industry. Please see the full input materials for detailed job descriptions.

NEW AND REVISED POSITIONS INDICATED IN BOLD RED ITALICS

PLATFORM JOB FAMILIES

Administrative Support


Reception / Switchboard
General Administrative Support
Technical Administrative Support
Secretarial Support

Contracts Management

Corporate Affairs & Communications

Public Relations
Press / Media Relations
Community Affairs
Government Relations
Investor Relations
Internal / Employee Communications
Localization / Translation Services

Facilities Management & Maintenance

Facilities Management & Maintenance
Janitor / Custodian/Cleaner
Facilities Maintenance (Unskilled)
Landscape Maintenance (Unskilled)
Equipment Maintenance (Unskilled)
Swimming Pool Maintenance (Unskilled)

Finance

General Accounting
Payroll
Credit / Collection
Controlling / Business Analyses
Treasury
Audit
Tax
Sales Financial Planning
Shared Services

Health, Safety & Environmental

Health & Safety
Environmental Health & Safety
Industrial Hygiene
Major Construction Safety

Human Resources

Compensation & Benefits
Training & Development
Organizational Development
Employment & Staffing
Shared Services
HRIS
Employee Relations
Change Management/Organizational Effectiveness

Information Technologies (Internal IT)

Development / Design
Technical Support
Internal Call Center / Help Desk
Shared Services
IT Business Analysis 
IT Security / Recovery

Legal Services

General Counsel
Company Secretary
Patents / Intellectual Property
Employment
Contracts / Bid Management
Government Affairs
Real Estate Law
International Law
Paralegal
Legal Secretary

Project / Program Management

Technical Projects – Internal
Technical Projects – External
Non-Technical Projects – Internal
Non-Technical Projects – External

Real Estate

Real Estate / Property Management
Property Development/Acquisitions
Architect
Space Planning
Building Surveyor
Property / Venues / Entertainment Areas Design & Construction
Property Interior Design
Horticulture & Landscape Design

Risk Management

Risk Analytics / Modeling
Regulatory Affairs and Compliance
Environmental Affairs and Compliance
Risk Management, Control and Governance
Operational Risk
Event Risk Control and Response

Security / Surveillance

Security
Surveillance
Investigator
Security Officer (Armed)
Security Operations
Business Continuation

Total Quality Management

General Quality
Business Process Improvement
Hospitality Quality
F&B Quality
Park Excellence

SALES AND MARKETING JOB FAMILIES

Account Management

Strategic Accounts
Major Accounts
Small Accounts

Channel Sales

Business / Corporate
Online Sites
Tour Operators
Travel Agencies
Franchise

Customer Service / Operations

Customer Satisfaction
Technical Support
Billing
Product Service, Repairs and Returns

Direct Sales

Banquet & Catering
Meetings / Conference / Corporate / Trade Show / Events
Hospitality
Spa / Sports / Health Club

E-Commerce

Digital Content
Digital Analytics
Digital Graphics Design
Digital Technical Development
E-Commerce / Digital Marketing Analysis
E-Commerce Service Delivery Management
Online Merchandising
E-Commerce Security

General Sales Management

Marketing

Product/Brand Marketing
New Business Development
Marketing Communications
Promotions & Advertising
Product Life Cycle / Portfolio Management
Marketing Research / Competitive Intelligence
Social Networking Media / Interactive Marketing
Channel Marketing
Direct Marketing
Field Marketing
Meetings / Conference / Corporate / Trade Show / Events
Localization

Sales Support / Operations / Administration

Sales Administration
Sales Automation & Forecasting
Sales Training

Telesales / Inside Sales

Outbound
Inbound

SUPPLY CHAIN JOB FAMILIES

Logistics / Distribution

Inventory Control
Dispatch / Schedulers
Import / Export
Logistics / Transportation

Procurement

Commodities Purchasing
Office Products Purchasing
Services Purchasing
Technical Purchasing
Vendor Compliance
Food & Beverage Purchasing

Warehousing / Storeroom

Warehousing
Storeroom

TECHNICAL SERVICES & SUPPORT JOB FAMILIES

Engineering


Electronic / Electrical
Electro-Mechanical
Mechanical
Software
Quality Assurance
Quality Control / Inspection
Civil / Structural / Architectural
Equipment Maintenance
Safety Engineering
Industrial / Manufacturing Engineering

Skilled Trade

Electronic / Electrical
Electro-Mechanical
Mechanical
Machinery/Millwright
Boiler Maintenance
HVAC Maintenance
Coating/Painting
Carpentry
Masonry
Locksmith Services
Plumbing
Vehicle Mechanics

ENTERTAINMENT JOB FAMILIES

Entertainment Management/Operations

Entertainment Management
Entertainment Operations
Entertainment Production
Entertainment Technical Production
Creative
Character
Costume / Wardrobe
Stage
Choreographer
Audio-Visual Technical Specialty
Pyro / Flame Effects Technical Specialty
Special Effects / Illusions Technical Specialty
Animator / Entertainer

Performing Arts

Disc Jockey
Actor / Actress
Musician / Singer
Dancer
Illusionist / Magician
Acrobat

EVENTS JOB FAMILIES

Events Management/Operations

Conferences
Meetings
Weddings
Shore Excursions / Tours
Show Room / Displays

FOOD & BEVERAGE JOB FAMILIES

Food & Beverage Management / Operations

F&B Management / Operations
Kitchen Management / Operations
Restaurant Management / Operations
Bar Management / Operations
Room Service Management / Operations
Buffet / Cafeteria Management / Operations
Banquet & Catering Services Management / Operations

Food & Beverage Service

Head Waiter-Waitress / Maitre'D Hotel
Bartender / Barkeep / Barman / Barmaid / Bar Chef / Tapster / Mixologist
Barista
Dishwashing (Bus Person Dishwasher)
Wait Staff / Server
Restaurant / Bar / Cafeteria Cashier
Serving Line Attendant
Busser / Busboy

Food Preparation Operations

Sauté / Saucier
Fish / Poissonnier
Roast / Rôtisseur
Grill / Grillardin
Fry / Friturier
Vegetable / Entremetier / Potager / Legumier
Pantry / Garde Manger
Pastry / Pâtissier
Butcher
Baker
Dietitian / Nutritionist
All Stations / Roundsman / Tournant

Sommelier

Wine
Beer
Spirits

FRANCHISING JOB FAMILIES

Franchise Operations

Franchise Sales

FRONT HOUSE JOB FAMILIES

Concierge Services

Concierge Services (Generalist)
Ticket Services
Pier / Airport / Travel Services
Tour Services

Front Desk/Office

Front Desk / Reception
Front Office
Switchboard

Front House

Porter / Luggage Services / Bellman
Valet Parking Services
Shuttle Driver
Chauffeur
Ticket Office
Usher

GUEST RELATIONS JOB FAMILIES

Guest Relations

Host Services / Guest Relations
VIP Services
Groups

HOUSEKEEPING JOB FAMILIES

Housekeeping & Laundry

Housekeeping
Laundry & Ironing
Uniform & Linen

RETAIL JOB FAMILIES

Sales Associate

Store Management

MEDICAL SERVICES JOB FAMILIES

Medical Services

Nurse
Doctor / Physician

REVENUE MANAGEMENT JOB FAMILIES

Revenue Management

CASINOS

Casino Gaming Management/Operations

Pit / Floor Operations
Slot / Game Machine Operations
Keno / Bingo
Poker Room
Table Games
Race & Sport Betting
Croupier / Dealer

Casino Management/Operations

Casino General Management
Casino Operations
Player Development

Casino Money Management

Cage & Vault
Credit & Collections
Count Room (Soft and/or Hard count)

GOLF COURSES

Golf Course Management/Operations

Golf Course General Management
Golf Course Operations

Golf Course Staff

Golf Course Attendant
Caddie
Golf Professional / Instructor
Golf Course Superintendent
Golf Groundskeeper (Skilled)

HOTELS & RESORTS

Hotel Management/Operations

Hotel General Management
Hotel Operations
Hotel Rooms Management / Operations
Hotel Leisure Management / Operations

SPAS / SALONS

Spa / Salon Management/Operations

Spa General Management
Spa Operations

Spa / Salon Staff

Spa Attendant
Aesthetician / Esthetician
Hair Stylist
Manicurist
Cosmetologist / Makeup Artist
Spa Therapist
Massage Therapist
Physiotherapist

SPORTS / HEALTH CLUBS

Sports / Health Club Management / Operations

Gym Management / Operations
Tennis Club Management / Operations
Aquatic Sports Club Management / Operations
Winter Sports Club Management / Operations
Multiple Sports/Health Club Management / Operations

Sports / Health Club Staff

Fitness Professional / Instructor
Dance Professional / Instructor
Tennis Professional / Instructor
Swimming Professional / Instructor
Water Sports Professional / Instructor
Dive Professional / Instructor
High Ropes Professional / Instructors
Ski Professional / Instructor
Snowmaker
Lifeguard

THEME PARKS

Rides & Attractions Management / Operations

Rides & Attraction Management
Rides & Attraction Operations

Rides & Attractions Staff

Attraction Host
Ride Operator

Theme Park Management / Operations

Theme Park General Management
Theme Park Operations

ZOO / AQUARIUM

Zoo / Aquarium Management / Operations

Zoo / Aquarium General Management
Zoo / Aquarium Operations

Zoo / Aquarium Staff

Veterinarian
Biologist
Zoologist
Aquarists
Displays Curator
Animal Trainer
Bird Handler
Zoo Keeper