Since 1972, Western Management Group has been an independent global leader in the design, development and conduct of compensation and benefits surveys. Our practice is dedicated towards providing timely, valid and accurate market data to compensation and benefits professionals through the use of state-of-the-art tools and analyses.
We have conducted specialized surveys and studies for over 10,000 global organizations in a wide variety of industries including high technology, telecommunications, pharmaceuticals, aerospace, financial services, retail, consumer products, media and advertising, entertainment, agricultural, and educational institutions.
Recognized for our innovation, rapid response, flexibility, and expertise, we offer a full range of surveys for companies seeking the best information available for developing and managing employee compensation in an ever-changing marketplace.
WMG's Corporate Headquarters is located in Los Gatos, California. We regularly conduct surveys that cover North America, Europe, Asia Pacific, and Latin America, and we perform projects on a global basis as well.
US +1 408 399 4900
Responsible for the full range of Compensation Survey activities including survey development, survey conduct and client relationship maintenance for assigned Compensation Surveys. Uses knowledge of compensation practices to ensure that the WMG suite of surveys remains competitive and up-to-date for our clients. Provides direct and daily support to current and potential clients.
Reviews and edits Compensation Survey data input submissions received from survey participants. Contacts participants to verify/confirm questionable input. Maintains a positive, on-going relationship with the client.
Duties and Responsibilities:
Develops and distributes survey participation information to potential participants. Prepares job descriptions, data definitions and survey content.
Ensures that clients have all necessary survey participation materials, provides information and answers their questions on survey content, processes, schedules, prices, etc. Contacts and presents survey materials to selected customers in a designated market area or accounts via the telephone and e-mail.
Conducts review of Compensation Survey input received from participants. Reviews and audits for proper format, content, job matching and coverage. Ensures that data validity is maximized. Processes input for acceptance into the survey database. Prepares and produces survey results output and ensures distribution to participants on schedule.
Maintains Customer Contact Database, keeping detailed, timely and accurate notes of all customer interactions. Properly codes customer contact and participation information into the database. Verifies that all contact details for e-mail, phone, address, billing, company demographics, and survey participation/status are up-to-date.
Researches and identifies potential participants using such sources as: Zoominfo, Google, Data.com, Hoovers, LinkedIn, local, regional, and national Compensation and Human Resources groups, local, regional, and national business directories, business associations, current participant referrals, direct outbound contact and sourcing.
Proactively presents and promotes survey offerings to potential clients. Answers general survey questions via telephone, e-mail, or other online interactive means (i.e. GoToMeeting, WebEx or SKYPE) as applicable and appropriate. Presents company products to clients including features, details, benefits and advantages via product demonstrations. Stimulates interest in WMG surveys. Seeks and gains agreement from potential clients to accept and review survey materials; distributes these materials to the client. Gains commitment towards survey participation.
Coordinates participant and advisory team meetings and related activities as required.
Identifies, builds and maintains alternative marketing channels and methodologies, distributing materials and driving survey participation via social media such as LinkedIn, Facebook, Twitter, etc. Participates in general marketing development, helping to identify new opportunities / surveys for WMG. Cross-sells clients on other surveys / services / products. Up-sells customers to further services within the WMG survey suite.
Education, Knowledge, Experience and other Job Requirements:
Bachelor degree or equivalent desired. High proficiency and understanding of Compensation Administration, gained from three to five years of professional-level duties. High-level skills and use of Word, Access, Excel, PowerPoint, and Adobe PDF to produce documents. Strong interpersonal, verbal, and written communication skills are necessary. Must have a strong understanding and skills in the use of computers, databases and online research tools. Must be proactive, resourceful, self-motivated, with the ability to solve problems and overcome sales obstacles. A positive, friendly, cheerful mode of interaction with clients is essential in this role. Needs the ability to create, develop and maintain strong relationships with a diverse array of clients at all levels. Must be well organized and carefully manage details. May be required to work early-morning hours to maximize interaction with East Coast or Non-USA clients. Speak, read and write English fluently. Required to have the legal right to work in the US.
Principals ONLY. Please send a copy of your Resume to email@example.com for consideration.
For example, if the current survey fee is $1,000 for participants, as a non-participant, you would pay $1,500 for access to that survey, plus a $500 deposit on the next survey cycle in which you agree to participate. Your immediate, out-of-pocket cost is $2,000, but the $500 deposit will be applied to your fee for the next survey cycle. If you do not participate in that survey cycle, your deposit is forfeited.Please feel free to contact us for specific prices and details regarding a Participation Agreement for any of our current surveys, at +1 408 399 4900.