Credit Union Salary Survey - 2025

We invite you to participate in the 43rd edition of the Credit Union Salary Survey. The survey is aimed at collecting and reporting accurate, reliable compensation data for Credit Unions.

This survey covers Actual Total Cash in the form of Actual Base Pay, Actual Individual Variable Cash and Actual Other Variable Cash, as well as Target Incentive data.  Data is collected on an incumbent basis to ensure a complete picture of all compensation elements and true percentile analysis.

• Electronic input via our user-friendly SmartScreen Excel Template
• Extensive validation and editing of data by seasoned compensation professionals
• Total Cash Compensation data including Actual Base Salary, Profit Sharing, Performance Bonuses, Team Awards, Discretionary Bonuses, etc.
• Geographic breakouts of data for regions, states, and major metropolitan areas throughout the country
• Asset and Revenue Level breakouts
• 18 participants were included in the 2024 edition
• 327 benchmark jobs, each with detailed job descriptions
• The survey fee includes access to BOTH the Standard Report and the Custom survey results through our on-line, DataCentral reporting system, where you can run and download reports in both PDF and XLS formats. The Custom Report capabilities are designed for those who need to compare their data to that of others, or would like to run reports on selected sets of participants, by asset, geography, revenue and many other scoping criteria.

New Jobs

Administrative Assistant 3
Financial Analysis Manager

Please refer to the survey Input Instructions for a full list of updated and revised survey content.

• Job Descriptions:  Uploadable job descriptions in Excel, Word and Adobe Acrobat are also provided at no additional cost.

• Summary Report:  Displays a line of data for each job, including basic statistics such as:

• Detail Report:  Provides a full page of data analysis for each job, including statistics on each pay element such as:

• Breakout Report:  For each survey job, displays averages or median of each pay element by Geographic Area and Asset Level.

• Uploadable Excel Report:  Provides a job-by-job spreadsheet report with all of the major statistics and pay elements laid out in a readily uploadable format for third party analysis software.

Company Selections
Company Size by Asset or Employment
Geographic Area: Region/State/Metro Area
Data Elements and Statistics Calculations
Custom Percentiles
Standard Deviations
Weighted and Simple Averages
Data Aging
And much more!

• Uploadable Excel Breakout Report:  Similar to the Uploadable Excel Report above, PLUS adds the ability to split the results into categories such as Geography, Product, or Revenue, etc.

• Market Comparison Report:  Provides a tabular and graphic comparison of your own company data to that of your selected market. An easy way to show competitive standing of your company.

NEW AND REVISED POSITIONS INDICATED IN BOLD RED ITALICS

SENIOR EXECUTIVES / OFFICERS

CEO/President/General Manager 3 (CU Assets Under $50 Million)
CEO/President/General Manager 4 (CU Assets $50-$99 Million)
CEO/President/General Manager 5 (CU Assets $100-$149 Million)
CEO/President/General Manager 6 (CU Assets $150-$249 Million)
CEO/President/General Manager 7 (CU Assets $250-$499 Million)
CEO/President/General Manager 8 (CU Assets $500-$999 Million)
CEO/President/General Manager 9 (CU Assets Over $1 Billion)
General Counsel
Executive Vice President/Assistant General Manager
Controller
Chief Administration Executive
Chief Financial Officer/Executive
Marketing Executive/Director
Chief Human Resources/Culture Officer
Chief Information Operations Executive
Electronic Services Executive
Chief Information Security Officer
Chief Operations Executive/Director
Chief Loans/Lending Executive
Service Center/Member Services Executive
Financial Services Executive

GENERAL ADMINISTRATION

Administrative Support 1
Administrative Support 2
Administrative Support 3
Secretary/Administrator 1
Secretary/Administrator 2
Executive Secretary/Administrator 2
Secretary to the CEO/President/General Manager
Administrative Assistant 1
Administrative Assistant 2
Administrative Assistant 3
Receptionist 1
Receptionist 2
Messenger/Mail Clerk
Records/Retention Archivist
Items Processing Specialist
Office Manager
Exceptions Processor
Proof Operator
Technical Writer 1
Technical Writer 2
Technical Writer 3

LEGAL

Paralegal 1
Paralegal 2
Attorney 1
Attorney 2
Attorney 3

HUMAN RESOURCES

Human Resources Assistant
Human Resources Representative 1
Human Resources Representative 2
Human Resources Representative 3
Assistant Vice President Human Resources
Vice President Human Resources/Director 1 (up to 75 Headcount)
Vice President Human Resources/Director 2 (76-150 Headcount)
Vice President Human Resources/Director 3 (151-250 Headcount)
Vice President Human Resources/Director 4 (251+ Headcount)
Benefits Manager
Employment Manager
Compensation Analyst 1
Compensation Analyst 2
Compensation Analyst 3
Compensation Manager
Training & Development Specialist 1
Training & Development Specialist 2
Training & Development Manager
Human Resources Manager

MARKETING / SALES

Sales Specialist
Marketing Communications Specialist
Marketing Specialist
Senior Marketing Support Specialist
Graphic Design Specialist 1
Graphic Design Specialist 2
Telemarketing Representative 1
Telemarketing Representative 2
Telemarketing Supervisor
e-Commerce Specialist
e-Commerce Marketing Director
Product Marketing Manager
Marketing Supervisor
Marketing Manager
Assistant Vice President Marketing
Call Center Representative 1
Call Center Representative 2
Call Center Representative 3
Call Center Supervisor
Call Center Manager
Community Relations Specialist
Community Relations Officer
Community Relations Manager

AUDIT / FRAUD

Internal Auditor 1
Internal Auditor 2
Internal Auditor 3
Internal Auditing Manager
Compliance Officer 1
Compliance Officer 2
Compliance Officer 3
Compliance Manager
Loss Specialist 1
Loss Specialist 2
Fraud Detection Specialist 1
Fraud Detection Specialist 2
Fraud Detection Specialist 3
Fraud Prevention Specialist 1
Fraud Prevention Specialist 2
Fraud Prevention Specialist 3
Fraud Manager
Risk Management Specialist

FINANCE / ACCOUNTING

Accounting Assistant 1
Accounting Assistant 2
Accounting Assistant 3
Accountant 1
Accountant 2
Accountant 3
Accounting Supervisor
Payroll Assistant 2
Payroll Assistant 3
Payroll Supervisor
Payroll Manager
Financial Analyst 1
Financial Analyst 2
Financial Analyst 3
Financial Analyst 4
Financial Analysis Manager
Financial Consultant 1
Financial Consultant 2
Accounting/Finance Manager
Assistant Vice President-Controller
Electronic Service Support Supervisor

FACILITIES / PLANNING

Purchasing Assistant 3
Purchasing Assistant 4
Facilities Maintenance Worker 2
Facilities Maintenance Worker 3
Facilities Supervisor
Facilities Manager

INFORMATION TECHNOLOGY

Computer Operator 1
Computer Operator 2
Computer Operator 3
Data Entry Operator 1
Data Entry Operator 2
Data Entry Operator 3
Data Entry Supervisor
Database Design Administrator 1
Database Design Administrator 2
Database Design Administrator 3
Computer Operations Supervisor
Computer Operations Manager
Network Systems Analyst/Engineer 2
Network Systems Analyst/Engineer 3
Network Engineering Manager
Telecommunications/Network Technician 1
Telecommunications/Network Technician 2
Telecommunications/Network Technician 3
Telecommunications/Network Technician 4
Web Technical Developer 1
Web Technical Developer 2
Web Technical Developer 3
PC Support Specialist 1
PC Support Specialist 2
PC Support Specialist 3
MIS/Help Desk Coordinator 1
MIS/Help Desk Coordinator 2
MIS/Help Desk Coordinator 3
Applications Programmer/Analyst 1
Applications Programmer/Analyst 2
Applications Programmer/Analyst 3
Network Systems Security Specialist 1
Network Systems Security Specialist 2
Cyber Security Systems Engineer 1
Cyber Security Systems Engineer 2
Cyber Security Systems Engineer 3
Cyber Security Systems Engineer 4
Information Technology Manager
Assistant Vice President Information Technology
Database Architect 3
Database Architect 4
Database Architect 5

BRANCH OPERATIONS

General Teller
On-Call Teller 1
On-Call Teller 2
Member Services Representative 1
Member Services Representative 2
Member Services Representative 3
Member Services Representative 4
Member Services Supervisor
Floater 1
Floater 2
Branch Support Specialist 1
Branch Support Specialist 2
Branch Support Specialist 3
Head Teller
Vault Teller
Branch Customer Service Representative/Teller 1
Branch Customer Service Representative/Teller 2
Operations Trainer 1
Operations Trainer 2
Operations Trainer 3
Private Banking Relationship Officer
Private Banking Relationship Manager
IRA/KEOGH Specialist 1
IRA/KEOGH Specialist 2
Business Development Officer 1
Business Development Officer 2
Business Development Manager
Policy and Procedure Writer 1
Policy and Procedure Writer 2
Assistant Branch Manager
Operations Manager
Assistant Vice President Operations
Branch Manager 1 (Small Branch up to 5 Employees)
Branch Manager 2 (Medium Branch 6-12 Employees)
Branch Manager 3 (Large Branch 13+ Employees)
Branch Director
Regional Branch Manager
Personal Trust Officer 2
Operations Supervisor 1
Operations Supervisor 2
Assistant Manager Support Services

LOAN ADMINISTRATION / PROCESSING

Collections Specialist 1
Collections Specialist 2
Collections Specialist 3
Collections Supervisor
Collections Manager
Senior Mortgage Collections Specialist
Loan Closer 1
Loan Closer 2
Loan Closer 3
Loan Documentation Specialist 1
Loan Documentation Specialist 2
Loan Documentation Supervisor
Loan Documentation Manager
Loan Service Assistant 1
Loan Service Assistant 2
Loan Service Assistant 3
Loan Specialist
Loan Supervisor
Loan Manager
Loan Adjuster 1
Loan Adjuster 2
Loan Adjuster 3
Quality Service Specialist 2
Business Lending Loan Processor
Business Lending Administration Manager
Business Lending Relationship Manager
Consumer Loan Processor 2
Consumer Loan Collector 2
Consumer Loan Manager
Loan Processor
Loan Officer 1
Loan Officer 2
Loan Officer 3
Loan Services Supervisor
Loan Services Manager
Commercial Real Estate Loan Officer 1
Commercial Real Estate Loan Officer 2
Commercial Real Estate Loan Officer 3
Assistant Vice President Lending
Loan Underwriter 1
Loan Underwriter 2
Commercial Underwriter

TREASURY MANAGEMENT

Treasury Management Representative 1
Treasury Management Representative 2
Treasury Management Representative 3
Treasury Management Representative 4
Treasury Management Manager
Treasury Management Regional Manager

AUTOMOBILE FINANCE

DMV Clerk
DMV Senior Specialist
DMV Processor
Auto Loan Processor
Dealer Relationship Officer
Retail Underwriting/Flooring Manager
Installment Loan Manager
Lease Manager
Auto Finance Manager 1
Auto Release Representative
Auto Release Supervisor
Auto Release Manager
Auto Finance Sales Representative
Auto Internet Sales Representative

REAL ESTATE

Real Estate Loan Supervisor
Real Estate Loan Production Manager
Real Estate Loan Officer 1
Real Estate Loan Officer 2
Real Estate Service Portfolio Specialist
Escrow Specialist
Escrow Officer 1
Escrow Officer 2
Escrow Area Manager
Title Assistant 1
Title Assistant 2
Title Assistant 3
Title Officer 1
Title Officer 2
Title Officer 3

CENTRALIZED OPERATIONS

ATM Teller 1
ATM Teller 2
Electronic Funds Transfer Specialist 1
Electronic Funds Transfer Specialist 2
Electronic Funds Transfer Specialist 3
Electronic Banking Processor 2
Check Processing Clerk 1
Check Processing Clerk 2
Check Processing Supervisor
Check Processing Manager
Product Support Service Representative 1
Product Support Service Representative 2
Product Support Service Representative 3
Credit Card Processor 1
Credit Card Processor 2
Credit Card Supervisor
Credit Card Manager
ATM Card Services Specialist 1
ATM Card Services Specialist 2
ATM Card Services Supervisor
ATM Card Services Manager

SMALL BUSINESS ADMINISTRATION

SBA Loan Analyst 1
SBA Loan Analyst 2
SBA Banking Manager
SBA Banker 1
SBA Banker 2
SBA Banker 3
SBA Business Development Officer 1
SBA Business Development Officer 2
SBA District Sales Manager
SBA Regional Sales Manager
SBA Sales Executive
SBA Lending Executive