Credit Union Salary Survey - 2024

Credit Union

Current Survey Status

Still Accepting Input!

Participating This Year?

Click Here to let us know if you plan on participating in the survey this year, or if you need further information!

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Donna Bowman
+1 408 596 7372


Compensation related policy and practices information for our surveys is collected and analyzed at PolicyCentral, with over 100 topics from which you can choose.

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Survey Blog

2024 Survey Materials Available
16 February 2024

2023 Survey Results Available on DataCentral®
25 September 2023

2022 Survey Results Available on DataCentral®
29 September 2022

2021 Survey Results Available on DataCentral®
13 October 2021

2020 Survey Results Available on DataCentral®
09 November 2020

2019 Survey Results Available on DataCentral®
14 October 2019

2018 Survey Results Available on DataCentral®
12 September 2018

2017 Survey Results Available on DataCentral®
20 October 2017

2016 Survey Results Available on DataCentral®
15 October 2016

We invite you to participate in the 42nd edition of the Credit Union Salary Survey. The survey is aimed at collecting and reporting accurate, reliable compensation data for Credit Unions.

This survey covers Actual Total Cash in the form of Actual Base Pay, Actual Individual Variable Cash and Actual Other Variable Cash, as well as Target Incentive data.  Data is collected on an incumbent basis to ensure a complete picture of all compensation elements and true percentile analysis.

Advisory / Design Team

We would like to thank the members of the  Advisory / Design Team for their support and assistance.

California Coast CU
Contra Costa CU
Patelco CU
San Mateo CU

Key Features

  • Electronic input via our user-friendly SmartScreen Excel Template
  • Extensive validation and editing of data by seasoned compensation professionals
  • Total Cash Compensation data including Actual Base Salary, Profit Sharing, Performance Bonuses, Team Awards, Discretionary Bonuses, etc.
  • Geographic breakouts of data for regions, states, and major metropolitan areas throughout the country
  • Asset and Revenue Level breakouts
  • 25 participants were included in the 2023 edition
  • 317 benchmark jobs, each with detailed job descriptions
  • The survey fee includes access to BOTH the Standard Report and the Custom survey results through our on-line, DataCentral reporting system, where you can run and download reports in both PDF and XLS formats. The Custom Report capabilities are designed for those who need to compare their data to that of others, or would like to run reports on selected sets of participants, by asset, geography, revenue and many other scoping criteria.

Competitive Comparison

Are you concerned about survey job coverage and cost? Here’s a quick “shoppers comparison” to consider. 
Executive Jobs   21  17  4
Non-Executive Jobs  284  63  89
Cost   $1,350 Staff and
 Executive Survey both
 included in one survey    
$899 CUES Executive
Salary Survey
$899 CUES Employee      
Salary Survey 

$1,790 Executive
Compensation Package

$1,697 CU Staff Package 
  Total $1,350 Total $1,798  Total $3,487  
Excel – uploadable results    Included    Additional Fee  
Pdf  Included     
Geographic Breakouts    Included  Included  Additional Fee  
Asset Breakouts Included  Included  Additional Fee  
Cuts based on any data element   Included  Included  Additional Fee  
Custom Reports  Included  Included  Additional Fee  
Geo Coverage  Nationwide-down to
Major Metro Area  
Nationwide   Nationwide
Survey Frequency    Annual Annual  Every other year 
Benefits Survey  Free through Policy
Central over 80 topics
None  $399 
Data Elements 
Base Pay 
Profit Sharing 
Production incentive 
Total Cash Compensation    
Salary Ranges 
Part/Full Time
Base Pay 
Profit Sharing  

Total Cash Compensation  
Base Pay 
Profit Sharing  

Total Cash Compensation 
Salary Ranges 
Banking Data Comparison   Yes  Yes  Yes 
Discounts Available   Yes  Yes  Yes 

New This Year

New Jobs

Compensation Analyst 1-3
Compensation Manager
Electronic Funds Transfer Specialist 3
Loan Closer 1-3

Revised Jobs

Electronic Funds Transfer Specialist 1-2

Please refer to the survey Input Instructions for a full list of updated and revised survey content.

Survey Schedule

January 2024
15 May 2024
15 June 2024
September 2024
Distribution of Input Materials
Effective Date of Data
Deadline for Submission of Data Extended to 15 August 2024
Results Available for Participants via DataCentral®

Survey Fees

All survey results are delivered via our DataCentral® online survey report tool. You have YEAR ROUND access to both the Standard Report which includes data from ALL participants on ALL jobs, and Custom Report where you can create your own report selections based on your choice of companies, product sectors, geographies, revenue, etc. With the Custom Report you have complete control of the complexity of analyses, comparisons, and customization of results from the survey database, and you can run an unlimited number of reports to satisfy your needs on a 24x7 basis. All results are provided in both PDF and XLS Formats, including uploadable XLS versions.

DataCentral® Access     
Provides BOTH Standard and Custom Report Access   
 $ 1,350
Financial Services Compensation Survey  $ 250  

Survey Discounts

We firmly believe in rewarding our survey participants for helping to make our surveys better. You can earn significant discounts this year!

$ 50   On-Time Discount if you submit your data by 15 June 2024
$ 150   Previous Participant Discount for all 2023 Credit Union Salary Survey Participants
$ 300   New Participant Referral Discount for each new participant you refer – PLUS the company you refer also receives this discount!

Participants are invoiced when we receive their input to the survey. All applicable discounts are applied at that time.

Survey Results and Samples - DataCentral®

There are two levels of results access available depending on your needs…whether you only need the Standard Report in PDF or XLS format covering ALL of the participants and ALL of the jobs, or Custom Report access which provides complex reporting “drill-down” capabilities.  Regardless of the level chosen, all participants will receive a FULL YEAR of 24x7 access to DataCentral® to download your reports online, or run unlimited Custom Reports and get immediate results. Both levels described below will provide the analyses in both PDF and XLS Formats.

Download the full survey Standard Report which contains ALL data from ALL participants.  Your data is included in the computation of job data statistics and totals.  Available in both Adobe Acrobat.pdf and Excel.xls formats, at no additional cost. 

  • Job Descriptions:  Uploadable job descriptions in Excel, Word and Adobe Acrobat are also provided at no additional cost.
  • Summary Report:  Displays a line of data for each job, including basic statistics such as:
Average or Median Base Pay 
Average or Median Bonus 
Average or Median Variable Cash Compensation
Average or Median Total Compensation
Average or Median Production Bonus
Range Minimum/Midpoint/Maximum
Total Number of Incumbents 
Total Number of Companies

View a sample of the Summary Report

  • Detail Report:  Provides a full page of data analysis for each job, including statistics on each pay element such as:
Highest Rate Reported 
90th, 75th, 50th, 25th 10th Percentiles 
Lowest Rate Reported 
Number of Employees Reported 
Employee Weighted Average
Range Minimum/Midpoint/Maximum 
Number of Companies 
Company Weighted Average
Earnings Mix: Showing Base, Variable Cash Compensation as a percentage of Total Cash 
Prevalence and Impact Statistics and Analysis for various Pay Elements

View a sample of the Detail Report

  • Breakout Report:  For each survey job, displays averages or median of each pay element by Geographic Area and Asset Level.
Average or Median Base Pay
Average or Median Bonus 
Average or Median Variable Cash Compensation
Average or Median Total Cash Compensation
Average or Median Production Bonus
Range Minimum/Midpoint/Maximum
Relative Index
Total Number of Incumbents 
Total Number of Companies 

View a sample of the Breakout Report
  • Uploadable Excel Report:  Provides a job-by-job spreadsheet report with all of the major statistics and pay elements laid out in a readily uploadable format for third party analysis software.
The Custom Report Option offers detailed and full customized reporting capability.  Ideal for participants who need reports based on a selected set of participants or to meet specific scoping criteria.  You have complete control and flexibility in defining your own reports to include the pay elements and statistics you require.

Company Selections
Company Size by Asset or Employment
Geographic Area: Region/State/Metro Area
Data Elements and Statistics Calculations
Custom Percentiles
Standard Deviations
Weighted and Simple Averages
Data Aging
And much more!

Includes all of the above reports from the Standard level PLUS

  • Uploadable Excel Breakout Report:  Similar to the Uploadable Excel Report above, PLUS adds the ability to split the results into categories such as Geography, Product, or Revenue, etc.
  • Market Comparison Report:  Provides a tabular and graphic comparison of your own company data to that of your selected market. An easy way to show competitive standing of your company.
View a sample of the Market Comparison Report

For a live demonstration of the power, flexibility and capabilities of DataCentral go to and scroll down to ”Our Features” under “DataCentral” and click on “Take a Test Drive”, or call Donna Bowman at +1 408 596 7372 for additional guidance.

Recent Participants - 2023

Advantis CU
Aerospace FCU
America's Christian CU
American First CU
Camino FCU
Community First CU
East County Schools FCU
Farmers Insurance Group FCU
Genisys CU
Hawaii State FCU
Keypoint CU
LBS Financial CU
MidFlorida FCU
Northrop Grumman FCU
Nuvision FCU
Oregon Community CU
Pacific Service CU
Park Side Financial CU
Premier One CU
San Mateo CU
Sea West Coast Guard FCU
Tinker FCU

Survey Job Coverage



CEO/President/General Manager 3 (CU Assets Under $50 Million)
CEO/President/General Manager 4 (CU Assets $50-$99 Million)
CEO/President/General Manager 5 (CU Assets $100-$149 Million)
CEO/President/General Manager 6 (CU Assets $150-$249 Million)
CEO/President/General Manager 7 (CU Assets $250-$499 Million)
CEO/President/General Manager 8 (CU Assets $500-$999 Million)
CEO/President/General Manager 9 (CU Assets Over $1 Billion)
General Counsel
Executive Vice President/Assistant General Manager
Chief Administration Executive
Chief Financial Officer/Executive
Marketing Executive/Director
Chief Human Resources/Culture Officer
Chief Information Operations Executive
Electronic Services Executive
Chief Information Security Officer
Chief Operations Executive/Director
Chief Loans/Lending Executive
Service Center/Member Services Executive
Financial Services Executive


Administrative Support 1
Administrative Support 2
Administrative Support 3
Secretary/Administrator 1
Secretary/Administrator 2
Executive Secretary/Administrator 2
Secretary to the CEO/President/General Manager
Administrative Assistant 1
Administrative Assistant 2
Receptionist 1
Receptionist 2
Messenger/Mail Clerk
Records/Retention Archivist
Items Processing Specialist
Office Manager
Exceptions Processor
Proof Operator
Technical Writer 1
Technical Writer 2
Technical Writer 3


Paralegal 1
Paralegal 2
Attorney 1
Attorney 2
Attorney 3


Human Resources Assistant
Human Resources Representative 1
Human Resources Representative 2
Human Resources Representative 3
Assistant Vice President Human Resources
Vice President Human Resources/Director 1 (up to 75 Headcount)
Vice President Human Resources/Director 2 (76-150 Headcount)
Vice President Human Resources/Director 3 (151-250 Headcount)
Vice President Human Resources/Director 4 (251+ Headcount)
Benefits Manager
Employment Manager
Compensation Analyst 1
Compensation Analyst 2
Compensation Analyst 3
Compensation Manager

Training & Development Specialist 1
Training & Development Specialist 2
Training & Development Manager
Human Resources Manager


Sales Specialist
Marketing Communications Specialist
Marketing Specialist
Senior Marketing Support Specialist
Graphic Design Specialist 1
Graphic Design Specialist 2
Telemarketing Representative 1
Telemarketing Representative 2
Telemarketing Supervisor
e-Commerce Specialist
e-Commerce Marketing Director
Product Marketing Manager
Marketing Supervisor
Marketing Manager
Assistant Vice President Marketing
Call Center Representative 1
Call Center Representative 2
Call Center Representative 3
Call Center Supervisor
Call Center Manager
Community Relations Specialist
Community Relations Officer
Community Relations Manager


Internal Auditor 1
Internal Auditor 2
Internal Auditor 3
Internal Auditing Manager
Compliance Officer 1
Compliance Officer 2
Compliance Officer 3
Compliance Manager
Loss Specialist 1
Loss Specialist 2
Fraud Detection Specialist 1
Fraud Detection Specialist 2
Fraud Detection Specialist 3
Fraud Prevention Specialist 1
Fraud Prevention Specialist 2
Fraud Prevention Specialist 3
Fraud Manager
Risk Management Specialist


Accounting Assistant 1
Accounting Assistant 2
Accounting Assistant 3
Accountant 1
Accountant 2
Accountant 3
Accounting Supervisor
Payroll Assistant 2
Payroll Assistant 3
Payroll Supervisor
Payroll Manager
Financial Analyst 1
Financial Analyst 2
Financial Analyst 3
Financial Analyst 4
Financial Consultant 1
Financial Consultant 2
Accounting/Finance Manager
Assistant Vice President-Controller
Electronic Service Support Supervisor


Purchasing Assistant 3
Purchasing Assistant 4
Facilities Maintenance Worker 2
Facilities Maintenance Worker 3
Facilities Supervisor
Facilities Manager


Computer Operator 1
Computer Operator 2
Computer Operator 3
Data Entry Operator 1
Data Entry Operator 2
Data Entry Operator 3
Data Entry Supervisor
Database Design Administrator 1
Database Design Administrator 2
Database Design Administrator 3
Computer Operations Supervisor
Computer Operations Manager
Network Systems Analyst/Engineer 2
Network Systems Analyst/Engineer 3
Network Engineering Manager
Telecommunications/Network Technician 1
Telecommunications/Network Technician 2
Telecommunications/Network Technician 3
Telecommunications/Network Technician 4
Web Technical Developer 1
Web Technical Developer 2
Web Technical Developer 3
PC Support Specialist 1
PC Support Specialist 2
PC Support Specialist 3
MIS/Help Desk Coordinator 1
MIS/Help Desk Coordinator 2
MIS/Help Desk Coordinator 3
Applications Programmer/Analyst 1
Applications Programmer/Analyst 2
Applications Programmer/Analyst 3
Network Systems Security Specialist 1
Network Systems Security Specialist 2
Cyber Security Systems Engineer 1
Cyber Security Systems Engineer 2
Cyber Security Systems Engineer 3
Cyber Security Systems Engineer 4
Information Technology Manager
Assistant Vice President Information Technology
Database Architect 3
Database Architect 4
Database Architect 5


General Teller
On-Call Teller 1
On-Call Teller 2
Member Services Representative 1
Member Services Representative 2
Member Services Representative 3
Member Services Representative 4
Member Services Supervisor
Floater 1
Floater 2
Branch Support Specialist 1
Branch Support Specialist 2
Branch Support Specialist 3
Head Teller
Vault Teller
Branch Customer Service Representative/Teller 1
Branch Customer Service Representative/Teller 2
Operations Trainer 1
Operations Trainer 2
Operations Trainer 3
Private Banking Relationship Officer
Private Banking Relationship Manager
IRA/KEOGH Specialist 1
IRA/KEOGH Specialist 2
Business Development Officer 1
Business Development Officer 2
Business Development Manager
Policy and Procedure Writer 1
Policy and Procedure Writer 2
Assistant Branch Manager
Operations Manager
Assistant Vice President Operations
Branch Manager 1 (Small Branch up to 5 Employees)
Branch Manager 2 (Medium Branch 6-12 Employees)
Branch Manager 3 (Large Branch 13+ Employees)
Branch Director
Regional Branch Manager
Personal Trust Officer 2
Operations Supervisor 1
Operations Supervisor 2
Assistant Manager Support Services


Collections Specialist 1
Collections Specialist 2
Collections Specialist 3
Collections Supervisor
Collections Manager
Senior Mortgage Collections Specialist
Loan Closer 1
Loan Closer 2
Loan Closer 3

Loan Documentation Specialist 1
Loan Documentation Specialist 2
Loan Documentation Supervisor
Loan Documentation Manager
Loan Service Assistant 1
Loan Service Assistant 2
Loan Service Assistant 3
Loan Specialist
Loan Supervisor
Loan Manager
Loan Adjuster 1
Loan Adjuster 2
Loan Adjuster 3
Quality Service Specialist 2
Business Lending Loan Processor
Business Lending Administration Manager
Business Lending Relationship Manager
Consumer Loan Processor 2
Consumer Loan Collector 2
Consumer Loan Manager
Loan Processor
Loan Officer 1
Loan Officer 2
Loan Officer 3
Loan Services Supervisor
Loan Services Manager
Commercial Real Estate Loan Officer 1
Commercial Real Estate Loan Officer 2
Commercial Real Estate Loan Officer 3
Assistant Vice President Lending
Loan Underwriter 1
Loan Underwriter 2
Commercial Underwriter


Treasury Management Representative 1
Treasury Management Representative 2
Treasury Management Representative 3
Treasury Management Representative 4
Treasury Management Manager
Treasury Management Regional Manager


DMV Clerk
DMV Senior Specialist
DMV Processor
Auto Loan Processor
Dealer Relationship Officer
Retail Underwriting/Flooring Manager
Installment Loan Manager
Lease Manager
Auto Finance Manager 1
Auto Release Representative
Auto Release Supervisor
Auto Release Manager
Auto Finance Sales Representative
Auto Internet Sales Representative


Real Estate Loan Supervisor
Real Estate Loan Production Manager
Real Estate Loan Officer 1
Real Estate Loan Officer 2
Real Estate Service Portfolio Specialist
Escrow Specialist
Escrow Officer 1
Escrow Officer 2
Escrow Area Manager
Title Assistant 1
Title Assistant 2
Title Assistant 3
Title Officer 1
Title Officer 2
Title Officer 3


ATM Teller 1
ATM Teller 2
Electronic Funds Transfer Specialist 1
Electronic Funds Transfer Specialist 2
Electronic Funds Transfer Specialist 3

Electronic Banking Processor 2
Check Processing Clerk 1
Check Processing Clerk 2
Check Processing Supervisor
Check Processing Manager
Product Support Service Representative 1
Product Support Service Representative 2
Product Support Service Representative 3
Credit Card Processor 1
Credit Card Processor 2
Credit Card Supervisor
Credit Card Manager
ATM Card Services Specialist 1
ATM Card Services Specialist 2
ATM Card Services Supervisor
ATM Card Services Manager


SBA Loan Analyst 1
SBA Loan Analyst 2
SBA Banking Manager
SBA Banker 1
SBA Banker 2
SBA Banker 3
SBA Business Development Officer 1
SBA Business Development Officer 2
SBA District Sales Manager
SBA Regional Sales Manager
SBA Sales Executive
SBA Lending Executive