Credit Union Salary Survey - 2020




Current Survey Status

2019 Survey Results Available on DataCentral®

Participating This Year?

Click Here to let us know if you plan on participating in the survey this year, or if you need further information!

Please note that the materials above are from the 2019 survey, and are for reference purposes only. The 2020 materials will be available in January 2020.



Contact Us

Donna Bowman
+1 408 596 7372
donna@wmgnet.com

Gabriela Bhardwaj
+1 408 502 9901
gabriela@wmgnet.com

PolicyCentral

Compensation related policy and practices information for our surveys is collected and analyzed at PolicyCentral, with over 100 topics from which you can choose.

Learn more

Need Help?
Call us at +1 408 399 4900 
or send an e-mail to:
policycentral@wmgnet.com

Survey Blog

2019 Survey Results Available on DataCentral®
14 October 2019

2019 Survey Materials Available
29 January 2019

2018 Survey Results Available on DataCentral®
12 September 2018

2017 Survey Results Available on DataCentral®
20 October 2017

2016 Survey Results Available on DataCentral®
15 October 2016

We invite you to participate in the 39th annual edition of the Credit Union Salary Survey. The survey is aimed at collecting and reporting accurate, reliable compensation data for Credit Unions.

This survey covers Actual Total Cash in the form of Actual Base Pay, Actual Individual Variable Cash and Actual Other Variable Cash, as well as Target Incentive data.  Data is collected on an incumbent basis to ensure a complete picture of all compensation elements and true percentile analysis.


Advisory / Design Team

We would like to thank the members of the  Advisory / Design Team for their support and assistance.

California Coast CU
Contra Costa CU
Patelco CU
San Mateo CU


Key Features

  • Electronic input via our user-friendly SmartScreen Excel Template
  • Extensive validation and editing of data by seasoned compensation professionals
  • Total Cash Compensation data including Actual Base Salary, Profit Sharing, Performance Bonuses, Team Awards, Discretionary Bonuses, etc.
  • Geographic breakouts of data for regions, states, and major metropolitan areas throughout the country
  • Asset and Revenue Level breakouts
  • 46 participants were included in the 2019 edition
  • Over 265 benchmark jobs, each with detailed job descriptions
  • The survey fee includes access to BOTH the Standard Report and the Custom survey results through our on-line, DataCentral reporting system, where you can run and download reports in both PDF and XLS formats. The Custom Report capabilities are designed for those who need to compare their data to that of others, or would like to run reports on selected sets of participants, by asset, geography, revenue and many other scoping criteria.

New This Year

Please refer to the survey Input Instructions for a full list of updated and revised survey content.


Competitive Comparison

Are you concerned about survey job coverage and cost? Here’s a quick “shoppers comparison” to consider. 
       
   WMG  CUES  CUNA
Executive Jobs   19  17  4
Non-Executive Jobs  247  63  89
       
Cost   $1,200 Staff and
 Executive Survey both
 included in one survey    
$899 CUES Executive
Salary Survey
$899 CUES Employee      
Salary Survey 

$1,790 Executive
Compensation Package

$1,697 CU Staff Package 
 
  Total $1,200 Total $1,798  Total $3,487  
 
 
Excel – uploadable results    Included    Additional Fee  
Pdf  Included     
Geographic Breakouts    Included  Included  Additional Fee  
Asset Breakouts Included  Included  Additional Fee  
Cuts based on any data element   Included  Included  Additional Fee  
Custom Reports  Included  Included  Additional Fee  
Geo Coverage  Nationwide-down to
Major Metro Area  
Nationwide   Nationwide
Survey Frequency    Annual Annual  Every other year 
Benefits Survey  Free through Policy
Central over 80 topics
covered   
None  $399 
Data Elements 
Base Pay 
Bonus 
Profit Sharing 
Production incentive 
Total Cash Compensation    
Salary Ranges 
FLSA 
Part/Full Time
Base Pay 
Bonus 
Profit Sharing  

Total Cash Compensation  
Base Pay 
Bonus 
Profit Sharing  

Total Cash Compensation 
Salary Ranges 
Banking Data Comparison   Yes  Yes  Yes 
Discounts Available   Yes  Yes  Yes 
 

Survey Schedule

January 2020
15 May 2020
15 June 2020
August 2020
Distribution of Input Materials
Effective Date of Data
Deadline for Submission of Data Earn a $50 discount for submitting on-time!
Results Available for Participants via DataCentral®

Survey Fees

All survey results are delivered via our DataCentral® online survey report tool. You have YEAR ROUND access to both the Standard Report which includes data from ALL participants on ALL jobs, and Custom Report where you can create your own report selections based on your choice of companies, product sectors, geographies, revenue, etc. With the Custom Report you have complete control of the complexity of analyses, comparisons, and customization of results from the survey database, and you can run an unlimited number of reports to satisfy your needs on a 24x7 basis. All results are provided in both PDF and XLS Formats, including uploadable XLS versions.

DataCentral® Access   
Provides BOTH Standard and Custom Report Access   
 $ 1,200
Hard Copy of Standard Report (in addition to the fee above)    $ 250
Financial Services Compensation Survey  $ 250

Survey Discounts

We firmly believe in rewarding our survey participants for helping to make our surveys better. You can earn significant discounts this year!

$ 50   On-Time Discount if you submit your data by 15 June 2020
$ 100   Previous Participant Discount for all 2019 Credit Union Salary Survey Participants  
 $ 50   PolicyCentral® Discount if you complete/update the "CORE" topics in PolicyCentral
$ 300   New Participant Referral Discount for each new participant you refer – PLUS the company you refer also receives this discount!

Participants are invoiced when we receive their input to the survey. All applicable discounts are applied at that time.

Survey Results and Samples - DataCentral®

There are two levels of results access available depending on your needs…whether you only need the Standard Report in PDF or XLS format covering ALL of the participants and ALL of the jobs, or Custom Report access which provides complex reporting “drill-down” capabilities.  Regardless of the level chosen, all participants will receive a FULL YEAR of 24x7 access to DataCentral® to download your reports online, or run unlimited Custom Reports and get immediate results. Both levels described below will provide the analyses in both PDF and XLS Formats.

STANDARD DOWNLOADABLE REPORTS 
Download the full survey Standard Report which contains ALL data from ALL participants.  Your data is included in the computation of job data statistics and totals.  Available in both Adobe Acrobat.pdf and Excel.xls formats, at no additional cost. 

  • Job Descriptions:  Uploadable job descriptions in Excel, Word and Adobe Acrobat are also provided at no additional cost.
  • Summary Report:  Displays a line of data for each job, including basic statistics such as:
Average or Median Base Pay 
Average or Median Bonus 
Average or Median Variable Cash Compensation
Average or Median Total Compensation
Average or Median Production Bonus
Range Minimum/Midpoint/Maximum
Total Number of Incumbents 
Total Number of Companies

View a sample of the Summary Report

  • Detail Report:  Provides a full page of data analysis for each job, including statistics on each pay element such as:
Highest Rate Reported 
90th, 75th, 50th, 25th 10th Percentiles 
Lowest Rate Reported 
Number of Employees Reported 
Employee Weighted Average
Range Minimum/Midpoint/Maximum 
Number of Companies 
Company Weighted Average
Earnings Mix: Showing Base, Variable Cash Compensation as a percentage of Total Cash 
Prevalence and Impact Statistics and Analysis for various Pay Elements

View a sample of the Detail Report

  • Breakout Report:  For each survey job, displays averages or median of each pay element by Geographic Area and Asset Level.
Average or Median Base Pay
Average or Median Bonus 
Average or Median Variable Cash Compensation
Average or Median Total Cash Compensation
Average or Median Production Bonus
Range Minimum/Midpoint/Maximum
Relative Index
Total Number of Incumbents 
Total Number of Companies 

View a sample of the Breakout Report
  • Uploadable Excel Report:  Provides a job-by-job spreadsheet report with all of the major statistics and pay elements laid out in a readily uploadable format for third party analysis software.
CUSTOM GENERATED REPORTS 
The Custom Report Option offers detailed and full customized reporting capability.  Ideal for participants who need reports based on a selected set of participants or to meet specific scoping criteria.  You have complete control and flexibility in defining your own reports to include the pay elements and statistics you require.

Company Selections
Company Size by Asset or Employment
Geographic Area: Region/State/Metro Area
Data Elements and Statistics Calculations
Custom Percentiles
Standard Deviations
Weighted and Simple Averages
Data Aging
And much more!

Includes all of the above reports from the Standard level PLUS

  • Uploadable Excel Breakout Report:  Similar to the Uploadable Excel Report above, PLUS adds the ability to split the results into categories such as Geography, Product, or Revenue, etc.
  • Market Comparison Report:  Provides a tabular and graphic comparison of your own company data to that of your selected market. An easy way to show competitive standing of your company.
View a sample of the Market Comparison Report

For a live demonstration of the power, flexibility and capabilities of DataCentral go to www.wmgnet.com and scroll down to ”Our Features” under “DataCentral” and click on “Take a Test Drive”, or call Donna Bowman at +1 408 596 7372 for additional guidance.

Recent Participants - 2019

1st Northern California CU
Aerospace FCU
American First CU
Bay FCU
Caltech Employees FCU
Clark County CU
Credit Union West
Deseret First FCU
E-Central CU
East County Schools FCU
Educational Employees CU
F & A FCU
Farmers Insurance Group FCU
Financial Partners CU
Firefighters First FCU
Greater Nevada CU
Hawaii State FCU
ILWU CU
Keypoint CU
LBS Financial CU
Logix FCU
Los Angeles FCU
Noble CU
Northrop Grumman FCU
Nuvision FCU
OneAz CU
Operating Eng Local #3 FCU
Orange County's CU
Oregon Community CU
Pacific Service CU
Partners FCU
Pasadena Service FCU
Premier One CU
Provident CU
San Diego County CU
San Mateo CU
SMW 104 FCU
Star One CU
Suncoast FCU
Technology CU
The Golden 1 CU
Thrivent FCU
Travis CU
United FCU
University of Wisconsin CU
USC CU

Survey Job Coverage

NEW AND REVISED POSITIONS INDICATED IN BOLD RED ITALICS

SENIOR EXECUTIVES/OFFICERS

CEO/President/General Manager 3 (CU Assets Under $50 Million)
CEO/President/General Manager 4 (CU Assets $50-$99 Million)
CEO/President/General Manager 5 (CU Assets $100-$149 Million)
CEO/President/General Manager 6 (CU Assets $150-$249 Million)
CEO/President/General Manager 7 (CU Assets $250-$499 Million)
CEO/President/General Manager 8 (CU Assets $500-$999 Million)
CEO/President/General Manager 9 (CU Assets Over $1 Billion)
Executive Vice President/Assistant General Manager
Controller
Chief Administration Executive
Chief Financial Officer/Executive
Marketing Executive/Director
Chief Information Operations Executive
Electronic Services Executive
Chief Information Security Officer
Chief Operations Executive/Director
Chief Loans/Lending Executive
Service Center/Member Services Executive
Financial Services Executive

GENERAL ADMINISTRATION

Administrative Support 1
Administrative Support 2
Administrative Support 3
Secretary/Administrator 1
Secretary/Administrator 2
Executive Secretary/Administrator 2
Secretary to the CEO/President/General Manager
Administrative Assistant 1
Administrative Assistant 2
Receptionist
PBX Receptionist
PBX Operator
Messenger/Mail Clerk
Records/Retention Archivist
Items Processing Specialist
Office Manager
Exceptions Processor
Proof Operator
Paralegal 1
Paralegal 2
Technical Writer 1
Technical Writer 2
Technical Writer 3

HUMAN RESOURCES

Human Resources Assistant
Human Resources Representative 1
Human Resources Representative 2
Human Resources Representative 3
Assistant Vice President Human Resources
Vice President Human Resources/Director 1 (Up to 75 Headcount)
Vice President Human Resources/Director 2 (76-150 Headcount)
Vice President Human Resources/Director 3 (151-250 Headcount)
Vice President Human Resources/Director 4 (251+ Headcount)
Training & Development Specialist 1
Training & Development Specialist 2
Training & Development Manager
Human Resources Manager

MARKETING/SALES

Sales Specialist
Marketing Communications Specialist
Marketing Specialist
Senior Marketing Support Specialist
Graphic Design Specialist 1
Graphic Design Specialist 2
Telemarketing Representative 1
Telemarketing Representative 2
Telemarketing Supervisor
e-Commerce Specialist
e-Commerce Marketing Director
Product Marketing Manager
Marketing Supervisor
Marketing Manager
Assistant Vice President Marketing
Community Relations Specialist
Community Relations Officer
Community Relations Manager

AUDIT/FRAUD

Internal Auditor 1
Internal Auditor 2
Internal Auditor 3
Internal Auditing Manager
Compliance Officer 1
Compliance Officer 2
Compliance Manager
Loss Specialist 1
Loss Specialist 2
Fraud Detection Specialist 1
Fraud Detection Specialist 2
Fraud Detection Specialist 3
Fraud Prevention Specialist 1
Fraud Prevention Specialist 2
Fraud Prevention Specialist 3
Fraud Manager
Risk Management Specialist

FINANCE/ACCOUNTING

Accounting Assistant 1
Accounting Assistant 2
Accounting Assistant 3
Accountant 1
Accountant 2
Accountant 3
Accounting Supervisor
Payroll Assistant 2
Payroll Assistant 3
Payroll Supervisor
Financial Analyst 1
Financial Analyst 2
Financial Analyst 3
Financial Analyst 4
Personal Financial Counselor
Accounting/Finance Manager
Assistant Vice President-Controller
Electronic Service Support Supervisor

FACILITIES/PLANNING

Purchasing Assistant 3
Purchasing Assistant 4
Facilities Maintenance Worker 2
Facilities Maintenance Worker 3
Facilities Supervisor
Facilities Manager

INFORMATION TECHNOLOGY

Computer Operator 1
Computer Operator 2
Computer Operator 3
Database Administrator 2
Database Administrator 3
Computer Operations Supervisor
Computer Operations Manager
Network Engineering/Administrator 1
Network Engineering/Administrator 2
Network Engineering Manager
Telecommunications/Network Technician 1
Telecommunications/Network Technician 2
Telecommunications/Network Technician 3
Telecommunications/Network Technician 4
Webmaster
Web Designer/Administrator 2
IS Support Specialist 1
IS Support Specialist 2
IS Support Specialist 3
Personal Computer Support Specialist 2
Personal Computer Support Specialist 3
Help Desk Coordinator 1
Help Desk Coordinator 2
Help Desk Coordinator 3
Programmer/Analyst 1
Programmer/Analyst 2
Programmer/Analyst 3
Systems/Networks Security Specialist 1
Systems/Networks Security Specialist 2
Data Security Manager
Information Technology Manager
Assistant Vice President Information Technology

BRANCH OPERATIONS

General Teller
On-Call Teller 1
On-Call Teller 2
Member Services Representative 1
Member Services Representative 2
Member Services Representative 3
Member Services Representative 4
Member Services Supervisor
Call Center Representative 1
Call Center Representative 2
Call Center Representative 3
Call Center Supervisor
Call Center Manager
Floater 1
Floater 2
Branch Support Specialist 1
Branch Support Specialist 2
Branch Support Specialist 3
Head Teller
Vault Teller
Branch Customer Service Representative/Teller 1
Branch Customer Service Representative/Teller 2
Operations Trainer 1
Operations Trainer 2
Operations Trainer 3
Private Banking Relationship Officer
Private Banking Relationship Manager
IRA/KEOGH Specialist 1
IRA/KEOGH Specialist 2
Business Development Officer 1
Business Development Officer 2
Business Development Manager
Policy and Procedure Writer 1
Policy and Procedure Writer 2
Assistant Branch Manager
Branch Manager 1 (Small Branch - Up to 5 Employees)
Branch Manager 2 (Medium Branch - 6-12 Employees)
Branch Manager 3 (Large Branch - 13+ Employees)
Branch Director
Regional Branch Manager
Personal Trust Officer 2
Operations Supervisor 1
Operations Supervisor 2
Operations Manager
Assistant Vice President Operations
Assistant Manager Support Services

LOAN ADMINISTRATION/PROCESSING

Collections Specialist 1
Collections Specialist 2
Collections Specialist 3
Collections Supervisor
Collections Manager
Senior Mortgage Collections Specialist
Loan Documentation Specialist 1
Loan Service Assistant 1
Loan Service Assistant 2
Loan Service Assistant 3
Loan Specialist
Loan Supervisor
Loan Manager
Loan Adjuster 1
Loan Adjuster 2
Loan Adjuster 3
Quality Service Specialist 2
Business Lending Loan Processor
Business Lending Administration Manager
Business Lending Relationship Manager
Consumer Loan Processor 2
Consumer Loan Collector 2
Consumer Loan Manager
Loan Processor
Loan Officer 1
Loan Officer 2
Loan Officer 3
Loan Services Supervisor
Loan Services Manager
Commercial Loan Officer 1
Commercial Loan Officer 2
Commercial Loan Officer 3
Assistant Vice President Lending
Loan Underwriter 1
Loan Underwriter 2
Commercial Underwriter
DMV Clerk
DMV Senior Specialist
DMV Processor
Auto Loan Processor
Dealer Relationship Officer
Retail Underwriting/Flooring Manager
Installment Loan Manager
Lease Manager
SBA Loan Analyst 1
SBA Loan Analyst 2
SBA Banking Manager

REAL ESTATE

Real Estate Loan Supervisor
Real Estate Loan Production Manager
Real Estate Loan Officer 1
Real Estate Loan Officer 2
Real Estate Service Portfolio Specialist
Escrow Specialist
Escrow Officer 1
Escrow Officer 2
Escrow Area Manager

CENTRALIZED OPERATIONS

ATM Teller 1
ATM Teller 2
Electronic Funds Transfer Representative 1
Electronic Funds Transfer Representative 2
Electronic Banking Processor 2
Check Processing Clerk 1
Check Processing Clerk 2
Check Processing Supervisor
Check Processing Manager
Product Support Service Representative 1
Product Support Service Representative 2
Product Support Service Representative 3
Credit Card Processor 1
Credit Card Processor 2
Credit Card Supervisor
Credit Card Manager
ATM Maintenance 1
ATM Maintenance 2